DIGITAL CUSTOMER RELATIONSHIP MANAGEMENT TECHNIQUES (Q4275612)

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Project Q4275612 in Italy
Language Label Description Also known as
English
DIGITAL CUSTOMER RELATIONSHIP MANAGEMENT TECHNIQUES
Project Q4275612 in Italy

    Statements

    country
    Italy
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    EU contribution
    3,270.0 Euro
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    budget
    6,540.0 Euro
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    co-financing rate
    50.0 percent
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    beneficiary name (string)
    SOFORM SOCIETA' CONSORTILE A RESPONSABILITA' LIMITATA
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    beneficiary
    Q4272544
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    fund
    European Social Fund
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    summary
    IL CORSO “TECNICHE DI DIGITAL CUSTOMER RELATIONSHIP MANAGEMENT” DI 60 ORE VERRà SVOLTO PRESSO LA SEDE DELL AZIENDA COMMITTENTE A TRICESIMO (UD) IN VIA NAZIONALE, 20. OBIETTIVI E RISULTATI ATTESI: IL CORSO SI PREFIGGE DI FAR APPRENDERE AI CINQUE PARTECIPANTI CONCETTI E ABILITà SPECIALISTICHE NELL AMBITO DELLA GESTIONE COMPUTERIZZATA DEI RAPPORTI CON I CLIENTI (DCRM). ESSI IMPARERANNO, IN PARTICOLARE, AD INTERCETTARE LE ESIGENZE DEI CLIENTI PER MEZZO DI STRUMENTI DI INDAGINE E DI INTERROGAZIONE DEI DATABASE AZIENDALI, A STUDIARE I LORO COMPORTAMENTI, A FACILITARE LE ATTIVITà DI ASSISTENZA POST-VENDITA, A FACILITARE LE PROCEDURE DI MARKETING STRATEGICO. CONTENUTI: INTRODUZIONE AL CORSO PRINCIPI E TECNICHE DI CUSTOMER RELATIONSHIP MANAGEMENT DCRM - L INFORMATION TECHNOLOGY PER IL CUSTOMER RELATIONSHIP MANAGEMENT ESAME FINALE (Italian)
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    THE 60-HOUR DIGITAL CUSTOMER RELATIONSHIP MANAGEMENT TECHNICAL COURSE WILL BE CARRIED OUT AT THE HEADQUARTERS OF THE CLIENT COMPANY IN TRICESIMO (UD) ON A NATIONAL BASIS, 20. OBJECTIVES AND EXPECTED RESULTS: THE COURSE AIMS TO TEACH THE FIVE PARTICIPANTS SPECIALISED CONCEPTS AND SKILLS IN THE FIELD OF COMPUTERISED CUSTOMER RELATIONSHIP MANAGEMENT (DCRM). THEY WILL LEARN, IN PARTICULAR, TO INTERCEPT THE NEEDS OF CUSTOMERS BY MEANS OF INVESTIGATIVE TOOLS AND QUERIES OF BUSINESS DATABASES, TO STUDY THEIR BEHAVIORS, TO FACILITATE AFTER-SALES ASSISTANCE ACTIVITIES, TO FACILITATE STRATEGIC MARKETING PROCEDURES. CONTENT: INTRODUCTION TO THE COURSE PRINCIPLES AND TECHNIQUES OF CUSTOMER RELATIONSHIP MANAGEMENT DCRM — INFORMATION TECHNOLOGY FOR CUSTOMER RELATIONSHIP MANAGEMENT FINAL EXAM (English)
    point in time
    2 February 2022
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    LE COURS TECHNIQUE DE GESTION DE LA RELATION CLIENT NUMÉRIQUE DE 60 HEURES SERA DISPENSÉ AU SIÈGE DE LA SOCIÉTÉ CLIENTE À TRICESIMO (UD) SUR UNE BASE NATIONALE, 20. OBJECTIFS ET RÉSULTATS ESCOMPTÉS: LE COURS VISE À ENSEIGNER AUX CINQ PARTICIPANTS DES CONCEPTS ET DES COMPÉTENCES SPÉCIALISÉS DANS LE DOMAINE DE LA GESTION INFORMATISÉE DE LA RELATION CLIENT (DCRM). ILS APPRENDRONT NOTAMMENT À INTERCEPTER LES BESOINS DES CLIENTS AU MOYEN D’OUTILS D’ENQUÊTE ET DE REQUÊTES DE BASES DE DONNÉES COMMERCIALES, À ÉTUDIER LEURS COMPORTEMENTS, À FACILITER LES ACTIVITÉS D’ASSISTANCE APRÈS-VENTE, À FACILITER LES PROCÉDURES DE MARKETING STRATÉGIQUE. CONTENU: INTRODUCTION AUX PRINCIPES ET TECHNIQUES DU COURS DE GESTION DE LA RELATION CLIENT DCRM — TECHNOLOGIE DE L’INFORMATION POUR LA GESTION DE LA RELATION CLIENT EXAMEN FINAL (French)
    point in time
    3 February 2022
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    DER TECHNISCHE KURS FÜR DIGITALE KUNDENBEZIEHUNGSMANAGEMENT WIRD AM HAUPTSITZ DES KUNDENUNTERNEHMENS IN TRICESIMO (UD) AUF NATIONALER BASIS DURCHGEFÜHRT. ZIELE UND ERWARTETE ERGEBNISSE: DER KURS ZIELT DARAUF AB, DEN FÜNF TEILNEHMERN SPEZIALISIERTE KONZEPTE UND FÄHIGKEITEN IM BEREICH DES COMPUTERGESTÜTZTEN KUNDENBEZIEHUNGSMANAGEMENTS (DCRM) ZU VERMITTELN. SIE WERDEN INSBESONDERE LERNEN, DIE BEDÜRFNISSE DER KUNDEN DURCH ERMITTLUNGSWERKZEUGE UND ABFRAGEN VON GESCHÄFTSDATENBANKEN ABZUFANGEN, IHR VERHALTEN ZU UNTERSUCHEN, AFTER-SALES-SUPPORT-AKTIVITÄTEN ZU ERLEICHTERN, STRATEGISCHE MARKETINGVERFAHREN ZU ERLEICHTERN. INHALT: EINFÜHRUNG IN DIE KURSGRUNDSÄTZE UND TECHNIKEN DES CUSTOMER RELATIONSHIP MANAGEMENT DCRM – INFORMATIONSTECHNOLOGIE FÜR KUNDENBEZIEHUNGSMANAGEMENT ABSCHLUSSPRÜFUNG (German)
    point in time
    4 February 2022
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    DE 60-UURS DIGITALE CUSTOMER RELATIONSHIP MANAGEMENT TECHNISCHE CURSUS ZAL WORDEN UITGEVOERD OP HET HOOFDKANTOOR VAN HET KLANTENBEDRIJF IN TRICESIMO (UD) OP NATIONALE BASIS, 20. DOELSTELLINGEN EN VERWACHTE RESULTATEN: DE CURSUS IS BEDOELD OM DE VIJF DEELNEMERS GESPECIALISEERDE CONCEPTEN EN VAARDIGHEDEN OP HET GEBIED VAN GEAUTOMATISEERD CUSTOMER RELATIONSHIP MANAGEMENT (DCRM) TE ONDERWIJZEN. ZIJ ZULLEN MET NAME LEREN OM DE BEHOEFTEN VAN KLANTEN TE ONDERSCHEPPEN DOOR MIDDEL VAN ONDERZOEKSINSTRUMENTEN EN VRAGEN VAN ZAKELIJKE DATABASES, OM HUN GEDRAG TE BESTUDEREN, OM ONDERSTEUNINGSACTIVITEITEN NA VERKOOP TE VERGEMAKKELIJKEN, OM STRATEGISCHE MARKETINGPROCEDURES TE VERGEMAKKELIJKEN. INHOUD: INLEIDING TOT DE CURSUS PRINCIPES EN TECHNIEKEN VAN CUSTOMER RELATIONSHIP MANAGEMENT DCRM — INFORMATIETECHNOLOGIE VOOR CUSTOMER RELATIONSHIP MANAGEMENT EINDEXAMEN (Dutch)
    point in time
    4 February 2022
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    location (string)
    TRICESIMO
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    Identifiers

     
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