QUALITY OF PROCESSES AND LEAN SERVICE (Q4275276)
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Project Q4275276 in Italy
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | QUALITY OF PROCESSES AND LEAN SERVICE |
Project Q4275276 in Italy |
Statements
3,270.0 Euro
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6,540.0 Euro
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50.0 percent
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SOFORM SOCIETA' CONSORTILE A RESPONSABILITA' LIMITATA
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IL CORSO 'QUALITà DEI PROCESSI E LEAN SERVICE' DI 60 ORE VERRà SVOLTO PRESSO LA SEDE DELL'AZIENDA COMMITTENTE A PORDENONE IN VIA INTERPORTO- CENTRO COMMERCIALE N° 23. OBIETTIVI E RISULTATI ATTESI: IL CORSO SI PREFIGGE DI FAR APPRENDERE AI CINQUE PARTECIPANTI LE BASI PER LA GESTIONE 'SNELLA' DI UN REPARTO DI ASSISTENZA AL CLIENTE. DURANTE IL CORSO ESSI IMPARERANNO A: VALORIZZARE LE LORO ATTIVITà , OPERARE PER PROCESSI, VALUTARE LE LORO PERFORMANCE E QUELLE DEL REPARTO IN CUI OPERANO, INDIVIDUARE LE ATTIVITà A MAGGIOR VALORE AGGIUNTO, COMPRENDERE LA DIFFERENZA DI VALORE PER L'AZIENDA E PER IL CLIENTE. CONTENUTI: INTRODUZIONE AL CORSO LA QUALITA' DEI PROCESSI AZIENDALI PRINCIPI E METODI DI LEAN SERVICE ESAME FINALE (Italian)
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THE 60-HOUR ‘QUALITEUR PROCESS AND LEAN SERVICE’ COURSE WILL BE CARRIED OUT AT THE HEADQUARTERS OF THE CLIENT COMPANY IN PORDENONE IN VIA INTERPORT — SHOPPING CENTER N° 23. OBJECTIVES AND EXPECTED RESULTS: THE COURSE AIMS TO MAKE THE FIVE PARTICIPANTS LEARN THE BASICS FOR THE MANAGEMENT OF A CUSTOMER SERVICE DEPARTMENT. DURING THE COURSE THEY WILL LEARN TO: ENHANCE THEIR ACTIVITIES, WORK FOR PROCESSES, EVALUATE THEIR PERFORMANCE AND THOSE OF THE DEPARTMENT IN WHICH THEY OPERATE, IDENTIFY THE MOST VALUE-ADDED ACTIVITIES, UNDERSTAND THE DIFFERENCE IN VALUE FOR THE COMPANY AND FOR THE CUSTOMER. CONTENT: INTRODUCTION TO THE COURSE THE QUALITY OF BUSINESS PROCESSES PRINCIPLES AND METHODS OF LEAN SERVICE FINAL EXAMINATION (English)
2 February 2022
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LE COURS ‘QUALITEUR PROCESS AND LEAN SERVICE’ DE 60 HEURES SERA EFFECTUÉ AU SIÈGE DE LA SOCIÉTÉ CLIENTE À PORDENONE DANS VIA INTERPORT — CENTRE COMMERCIAL NO 23. OBJECTIFS ET RÉSULTATS ESCOMPTÉS: LE COURS VISE À FAIRE APPRENDRE AUX CINQ PARTICIPANTS LES BASES DE LA GESTION D’UN SERVICE À LA CLIENTÈLE. AU COURS DU COURS, ILS APPRENDRONT À: AMÉLIORER LEURS ACTIVITÉS, TRAVAILLER POUR LES PROCESSUS, ÉVALUER LEUR RENDEMENT ET CEUX DU MINISTÈRE DANS LEQUEL ILS EXERCENT LEURS ACTIVITÉS, IDENTIFIER LES ACTIVITÉS LES PLUS À VALEUR AJOUTÉE, COMPRENDRE LA DIFFÉRENCE DE VALEUR POUR L’ENTREPRISE ET POUR LE CLIENT. CONTENU: INTRODUCTION AU COURS SUR LA QUALITÉ DES PROCESSUS OPÉRATIONNELS PRINCIPES ET MÉTHODES DE L’EXAMEN FINAL DU SERVICE LEAN (French)
3 February 2022
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PORDENONE
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