INTRODUCTION TO CUSTOMER RELATIONSHIP MANAGEMENT (Q4275275)
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Project Q4275275 in Italy
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | INTRODUCTION TO CUSTOMER RELATIONSHIP MANAGEMENT |
Project Q4275275 in Italy |
Statements
3,270.0 Euro
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6,539.99 Euro
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50.0 percent
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SOFORM SOCIETA' CONSORTILE A RESPONSABILITA' LIMITATA
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IL CORSO 'INTRODUZIONE AL CUSTOMER RELATIONSHIP MANAGEMENT' DI 60 ORE VERRà SVOLTO PRESSO LA SEDE DELL'AZIENDA COMMITTENTE AD AVIANO (PN) IN VIA CIMON DEI FURLANI N° 6. OBIETTIVI E RISULTATI ATTESI: IL CORSO SI PREFIGGE DI FAR APPRENDERE AI PARTECIPANTI CONCETTI E ABILITà SPECIALISTICHE NELL'AMBITO DELLA GESTIONE COMPUTERIZZATA DEI RAPPORTI CON I CLIENTI (CRM). ESSI IMPARERANNO, IN PARTICOLARE, AD INTERCETTARE LE ESIGENZE DEI CLIENTI PER MEZZO DI STRUMENTI DI INDAGINE E DI INTERROGAZIONE DEI DATABASE AZIENDALI, A STUDIARE I LORO COMPORTAMENTI, A FACILITARE LE ATTIVITà DI ASSISTENZA POST-VENDITA, A FACILITARE LE PROCEDURE DI MARKETING STRATEGICO. CONTENUTI: INTRODUZIONE AL CORSO LE BASI DEL CUSTOMER RELATIONSHIP MANAGEMENT CRM OPERATIVO ESAME FINALE (Italian)
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THE 60-HOUR ‘INTRODUCTION TO CUSTOMER RELATIONSHIP MANAGEMENT’ COURSE WILL BE CARRIED OUT AT THE HEADQUARTERS OF THE CLIENT COMPANY IN AVIANO (PN) IN VIA CIMON DEI FURLANI N° 6. OBJECTIVES AND EXPECTED RESULTS: THE COURSE AIMS TO TEACH PARTICIPANTS SPECIALISED CONCEPTS AND SKILLS IN THE FIELD OF COMPUTERISED CUSTOMER RELATIONSHIP MANAGEMENT (CRM). THEY WILL LEARN, IN PARTICULAR, TO INTERCEPT THE NEEDS OF CUSTOMERS BY MEANS OF INVESTIGATIVE TOOLS AND QUERIES OF BUSINESS DATABASES, TO STUDY THEIR BEHAVIORS, TO FACILITATE AFTER-SALES ASSISTANCE ACTIVITIES, TO FACILITATE STRATEGIC MARKETING PROCEDURES. CONTENT: INTRODUCTION TO THE COURSE THE BASICS OF CUSTOMER RELATIONSHIP MANAGEMENT CRM OPERATIONAL FINAL EXAM (English)
2 February 2022
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LE COURS «INTRODUCTION À LA GESTION DE LA RELATION CLIENT» DE 60 HEURES SE DÉROULERA AU SIÈGE DE LA SOCIÉTÉ CLIENTE À AVIANO (PN) VIA CIMON DEI FURLANI NO 6. OBJECTIFS ET RÉSULTATS ESCOMPTÉS: LE COURS VISE À ENSEIGNER AUX PARTICIPANTS DES CONCEPTS ET DES COMPÉTENCES SPÉCIALISÉS DANS LE DOMAINE DE LA GESTION INFORMATISÉE DE LA RELATION CLIENT (CRM). ILS APPRENDRONT NOTAMMENT À INTERCEPTER LES BESOINS DES CLIENTS AU MOYEN D’OUTILS D’ENQUÊTE ET DE REQUÊTES DE BASES DE DONNÉES COMMERCIALES, À ÉTUDIER LEURS COMPORTEMENTS, À FACILITER LES ACTIVITÉS D’ASSISTANCE APRÈS-VENTE, À FACILITER LES PROCÉDURES DE MARKETING STRATÉGIQUE. CONTENU: INTRODUCTION AU COURS LES BASES DE LA GESTION DE LA RELATION CLIENT CRM EXAMEN FINAL OPÉRATIONNEL (French)
3 February 2022
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AVIANO
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