VIRTUAL CONVERSATIONAL AGENT FOR CUSTOMER SUPPORT IN URBAN MOBILITY (Q4199112)
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Project Q4199112 in Italy
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | VIRTUAL CONVERSATIONAL AGENT FOR CUSTOMER SUPPORT IN URBAN MOBILITY |
Project Q4199112 in Italy |
Statements
12,500.0 Euro
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25,000.0 Euro
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50.0 percent
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BBS S.R.L.
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IL PROGETTO PREVEDE LA PROGETTAZIONE E SVILUPPO DI UN SISTEMA OMNICHANNEL DI AGENTE CONVERSAZIONALE INTELLIGENTE, APPLICATO AL CONTESTO DELLA MOBILITà URBANA. L AGENTE SI DOVRà INTEGRARE CON IL SISTEMA INFORMATIVO AZIENDALE DI BBS CHE GESTISCE IL CALL CENTER PER LA MOBILITà PER LA CITTà DI BRESCIA AL FINE DI RISPONDERE OVE POSSIBILE ALLE RICHIESTE PIù FREQUENTI FORMULATE DAGLI UTENTI E CONTATTARE UN OPERATORE UMANO QUANDO QUESTO NON FOSSE POSSIBILE. IN TAL MODO, GLI UTENTI DEL SERVIZIO POTRANNO OTTENERE IN MODO TEMPESTIVO LE RISPOSTE ALLA LORO DOMANDE FORMULATE IN LINGUAGGIO NATURALE, INTERAGENDO IN MODO TRASPARENTE CON L AGENTE CONVERSAZIONALE E CON L OPERATORE UMANO. SARà POSSIBILE USUFRUIRE DEI SERVIZI FORNITI DALL ASSISTENTE VIRTUALE DA VARI DISPOSITIVI (SMARTPHONE, TABLET, PC ED I TOTEM IN DOTAZIONE ALLA BBS) SIA GRAZIE ALLO SVILUPPO DI APPOSITE APP SIA ALL INTEGRAZIONE CON SISTEMI DI MESSAGGISTICA QUALI TELEGRAM, MESSENGER E WHATSAPP.IL PROGETTO PREVEDE INOLTRE L IMP (Italian)
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THE PROJECT INVOLVES THE DESIGN AND DEVELOPMENT OF AN OMNICHANNEL SYSTEM OF INTELLIGENT CONVERSATIONAL AGENT, APPLIED TO THE CONTEXT OF URBAN MOBILITY. THE AGENT WILL HAVE TO BE INTEGRATED WITH THE COMPANY INFORMATION SYSTEM OF BBS THAT MANAGES THE CALL CENTER FOR MOBILITY FOR THE CITY OF BRESCIA IN ORDER TO RESPOND WHERE POSSIBLE TO THE MOST FREQUENT REQUESTS MADE BY USERS AND CONTACT A HUMAN OPERATOR WHEN THIS IS NOT POSSIBLE. IN THIS WAY, USERS OF THE SERVICE WILL BE ABLE TO OBTAIN IN A TIMELY MANNER ANSWERS TO THEIR QUESTIONS FORMULATED IN NATURAL LANGUAGE, INTERACTING TRANSPARENTLY WITH THE CONVERSATIONAL AGENT AND THE HUMAN OPERATOR. IT WILL BE POSSIBLE TO TAKE ADVANTAGE OF THE SERVICES PROVIDED BY THE VIRTUAL ASSISTANT FROM VARIOUS DEVICES (SMARTPHONES, TABLETS, PCS AND TOTEMS SUPPLIED TO THE BBS) BOTH THANKS TO THE DEVELOPMENT OF APPROPRIATE APPS AND TO THE INTEGRATION WITH MESSAGING SYSTEMS SUCH AS TELEGRAM, MESSENGER AND WHATSAPP.THE PROJECT ALSO FORESEES THE IMP (English)
1 February 2022
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LE PROJET IMPLIQUE LA CONCEPTION ET LE DÉVELOPPEMENT D’UN SYSTÈME OMNICANAL D’AGENT CONVERSATIONNEL INTELLIGENT, APPLIQUÉ AU CONTEXTE DE LA MOBILITÉ URBAINE. L’AGENT DEVRA ÊTRE INTÉGRÉ AU SYSTÈME D’INFORMATION DE L’ENTREPRISE DE BBS QUI GÈRE LE CENTRE D’APPELS POUR LA MOBILITÉ POUR LA VILLE DE BRESCIA AFIN DE RÉPONDRE DANS LA MESURE DU POSSIBLE AUX DEMANDES LES PLUS FRÉQUENTES DES UTILISATEURS ET DE CONTACTER UN OPÉRATEUR HUMAIN LORSQUE CELA N’EST PAS POSSIBLE. DE CETTE FAÇON, LES UTILISATEURS DU SERVICE SERONT EN MESURE D’OBTENIR EN TEMPS OPPORTUN DES RÉPONSES À LEURS QUESTIONS FORMULÉES EN LANGAGE NATUREL, EN INTERAGISSANT DE MANIÈRE TRANSPARENTE AVEC L’AGENT CONVERSATIONNEL ET L’OPÉRATEUR HUMAIN. IL SERA POSSIBLE DE PROFITER DES SERVICES FOURNIS PAR L’ASSISTANT VIRTUEL À PARTIR DE DIFFÉRENTS APPAREILS (SMARTPHONES, TABLETTES, PCS ET TOTEMS FOURNIS AU BBS) À LA FOIS GRÂCE AU DÉVELOPPEMENT D’APPLICATIONS APPROPRIÉES ET À L’INTÉGRATION AVEC DES SYSTÈMES DE MESSAGERIE TELS QUE LE TÉLÉGRAMME, MESSENGER ET WHATSAPP.LE PROJET PRÉVOIT ÉGALEMENT L’IMP (French)
2 February 2022
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PADERNO FRANCIACORTA
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