INTRODUCTION TO THE SOCIAL CUSTOMER SERVICE (Q4275278)
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Project Q4275278 in Italy
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | INTRODUCTION TO THE SOCIAL CUSTOMER SERVICE |
Project Q4275278 in Italy |
Statements
1,188.0 Euro
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2,376.0 Euro
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50.0 percent
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SOFORM SOCIETA' CONSORTILE A RESPONSABILITA' LIMITATA
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IL CORSO 'INTRODUZIONE AL SOCIAL CUSTOMER SERVICE' DI 24 ORE VERRà SVOLTO PRESSO LA SEDE DELL'AZIENDA COMMITTENTE A AVIANO (PN) IN VIA CIMON DEI FURLANI N° 6. OBIETTIVI E RISULTATI ATTESI: IL CORSO SI PREFIGGE DI FAR APPRENDERE AI DUE PARTECIPANTI CONCETTI E ABILITà SPECIALISTICHE NELL'AMBITO DELL'ASSISTENZA AL CLIENTE ATTRAVERSO IL WEB. ESSI IMPARERANNO, IN PARTICOLARE, AD INTERCETTARE LE ESIGENZE DEI CLIENTI PER MEZZO DI AMBIENTI SOCIAL COME FACEBOOK E INSTAGRAM, A RISPONDERE ALLE DOMANDE DEI CLIENTI CON LA MESSAGGISTICA ISTANTANEA (CHATBOT) E A INDIVIDUARE LE LORO OPINIONI CON SONDAGGI E INDAGINI DI TIPO DIGITALE. CONTENUTI: INTRODUZIONE AL CORSO INTRODUZIONE AL SOCIAL CUSTOMER SERVICE ESAME FINALE (Italian)
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THE 24-HOUR ‘INTRODUCTION TO SOCIAL CUSTOMER SERVICE’ COURSE WILL BE CARRIED OUT AT THE HEADQUARTERS OF THE CLIENT COMPANY IN AVIANO (PN) IN VIA CIMON DEI FURLANI N° 6. OBJECTIVES AND EXPECTED RESULTS: THE COURSE AIMS TO MAKE THE TWO PARTICIPANTS LEARN SPECIALISED CONCEPTS AND SKILLS IN THE FIELD OF CUSTOMER SERVICE THROUGH THE WEB. THEY WILL LEARN, IN PARTICULAR, TO INTERCEPT CUSTOMERs’ NEEDS THROUGH SOCIAL ENVIRONMENTS SUCH AS FACEBOOK AND INSTAGRAM, TO ANSWER CUSTOMER QUESTIONS WITH INSTANT MESSAGING (CHATBOTS) AND TO IDENTIFY THEIR OPINIONS WITH DIGITAL SURVEYS AND SURVEYS. CONTENT: INTRODUCTION TO THE COURSE INTRODUCTION TO THE SOCIAL CUSTOMER SERVICE FINAL EXAM (English)
2 February 2022
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AVIANO
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