Training and modernisation of public administrations and services – SATDAP – Training of Public Administration (Q2913678)
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Project Q2913678 in Portugal
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Training and modernisation of public administrations and services – SATDAP – Training of Public Administration |
Project Q2913678 in Portugal |
Statements
411,835.0 Euro
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484,512.0 Euro
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85.0 percent
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5 January 2021
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30 December 2022
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HOSPITAL DE SANTA MARIA MAIOR, EPE
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41°31'53.22"N, 8°37'9.23"W
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+Acessos (Melhoria do acesso do cidadão aos serviços do HSMM)O projeto visa melhorar a qualidade da prestação do serviço, nque diz respeito à gestão do acesso, melhorando os canais de contactos (visão omnicanal), organizando e planeando os serviços de forma clara para o utente e implementando soluções que permitem melhorar a produtividade e qualidade dos serviços internos. (Portuguese)
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+Access (Improving citizens’ access to HSMM services)The project aims to improve the quality of service delivery, which relates to access management, improving contact channels (omnichannel vision), organising and planning services clearly for the user and implementing solutions to improve the productivity and quality of internal services. (English)
8 July 2021
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+Accès (Améliorer l’accès des citoyens aux services HSMM)Le projet vise à améliorer la qualité de la prestation des services, en ce qui concerne la gestion de l’accès, l’amélioration des canaux de contact (vue omnicanale), l’organisation et la planification des services de manière claire pour l’utilisateur et la mise en œuvre de solutions qui améliorent la productivité et la qualité des services internes. (French)
6 December 2021
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+Zugang (Verbesserung des Zugangs der Bürger zu HSMM-Diensten)Das Projekt zielt darauf ab, die Qualität der Dienstleistungserbringung im Hinblick auf das Zugangsmanagement zu verbessern, die Kontaktkanäle zu verbessern (Omnichannel-Ansicht), die Organisation und Planung von Dienstleistungen auf klare Weise für die Nutzer und die Umsetzung von Lösungen, die die Produktivität und Qualität der internen Dienste verbessern. (German)
14 December 2021
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Barcelos
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Identifiers
POCI-05-5762-FSE-000380
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