Notice No 02/SAMA/2017 – CAPACITATION OPERATIONS OF PUBLIC ADMINISTRATION (Q2913443)
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Project Q2913443 in Portugal
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Notice No 02/SAMA/2017 – CAPACITATION OPERATIONS OF PUBLIC ADMINISTRATION |
Project Q2913443 in Portugal |
Statements
147,935.0 Euro
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174,041.0 Euro
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85.0 percent
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1 September 2018
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30 June 2021
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SPMS - SERVIÇOS PARTILHADOS DO MINISTÉRIO DA SAÚDE, E.P.E.
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Q3003567 (Deleted Item)
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38°42'27.90"N, 9°8'11.72"W
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A presente Operação, visa contribuir para a melhoria da qualidade dos serviços TIC prestados pela SPMS e satisfação dos seus clientes, evoluindo para um modelo de gestão de serviço, suportado em processos transversais. Este objetivo será alcançado, robustecendo os processos de suporte, através da adoção de referenciais e metodologias de boas práticas, capacitando a organização para futura candidatura a um processo de certificação. (Portuguese)
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This Operation aims to contribute to the improvement of the quality of ICT services provided by SPMS and satisfaction of its customers, evolving to a service management model, supported in cross-sectional processes. This goal will be achieved, strengthening the support processes, through the adoption of benchmarks and methodologies of good practices, enabling the organisation for future application for a certification process. (English)
8 July 2021
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Cette opération vise à contribuer à l’amélioration de la qualité des services TIC fournis par SPMS et à la satisfaction de la clientèle, en passant à un modèle de gestion des services, soutenu dans des processus transversaux. Cet objectif sera atteint en renforçant les processus d’appui, grâce à l’adoption de critères de référence et de méthodologies de bonnes pratiques, ce qui permettra à l’organisation de postuler à un processus de certification à l’avenir. (French)
6 December 2021
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Lisboa
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Identifiers
POCI-05-5762-FSE-000101
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