Notice No 02/SAMA/2017 – CAPACITATION OPERATIONS OF PUBLIC ADMINISTRATION (Q2913439)
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Project Q2913439 in Portugal
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Notice No 02/SAMA/2017 – CAPACITATION OPERATIONS OF PUBLIC ADMINISTRATION |
Project Q2913439 in Portugal |
Statements
177,740.0 Euro
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209,106.0 Euro
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85.0 percent
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9 November 2018
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8 November 2021
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INSTITUTO DA SEGURANÇA SOCIAL, I.P.
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Q2986203 (Deleted Item)
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A operação visa conceber um modelo de Serviço de Atendimento no ISS, adotando os princípios Kaizen e Lean, promovendo a melhoria contínua do Instituto, mediante: avaliação de satisfação dos clientes, identificação das suas necessidades e expectativas e do serviço prestado. A sua implementação,certificação e disseminação progressiva à totalidade da rede, refletir-se-á no reforço da capacidade de resposta e satisfação das necessidades do cliente. (Portuguese)
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The operation aims to design a service service model in the ISS, adopting the Kaizen and Lean principles, promoting the continuous improvement of the Institute, through: Assessment of customer satisfaction, identification of their needs and expectations and the service provided. Its implementation, certification and progressive dissemination to the entire network will be reflected in the strengthening of the customer’s responsiveness and satisfaction. (English)
8 July 2021
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L’opération vise à concevoir un modèle de service à l’ISS, en adoptant les principes de Kaizen et de Lean, en favorisant l’amélioration continue de l’Institut, à travers: évaluation de la satisfaction des clients, identification de leurs besoins et attentes et du service fourni. Sa mise en œuvre, sa certification et sa diffusion progressive à l’ensemble du réseau se refléteront dans le renforcement de la réactivité et de la satisfaction des besoins du client. (French)
6 December 2021
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Identifiers
POCI-05-5762-FSE-000097
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