AMA — ADDETO AT THE RECEIVING SERVICE, ACQUISITION OF PRESNOTAZ., HANDLING OF COMPLAINTS AND ALL? CARRY OUT. DO IT? BY THE SECRETARY OF THE SECRETARY-GENERAL (Q2054379): Difference between revisions
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(Created claim: summary (P836): THIS COURSE IS INTENDED TO TRAIN STAFF AT THE RECEPTION DESK WITH A HIGH LEVEL OF KNOWLEDGE OF THE TERRITORIAL AREA AND OF SPECIFIC COMPETENCIES, CAPABLE OF: Communicating IN LINGUA STRANIERA; GERSTING, including telephone calls IN REVENUE AND IN PERSONNEL * * If you have done so, then, in accordance with the provisions of the Member State, the provisions of the legislation of the Ministry of the Interior and the general provisions of the CASA;...) |
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Revision as of 00:58, 8 June 2020
Project in Italy financed by DG Regio
Language | Label | Description | Also known as |
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English | AMA — ADDETO AT THE RECEIVING SERVICE, ACQUISITION OF PRESNOTAZ., HANDLING OF COMPLAINTS AND ALL? CARRY OUT. DO IT? BY THE SECRETARY OF THE SECRETARY-GENERAL |
Project in Italy financed by DG Regio |
Statements
67,574.0 Euro
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67,574.0 Euro
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100.0 percent
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29 September 2017
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28 August 2019
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PEGASO NETWORK DELLA COOPERAZIONE SOCIALE TOSCANA ONLUS
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Q257637 (Deleted Item)
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IL PRESENTE CORSO, MIRA A FORMARE PERSONALE ADDETTO ALLA RECEPTION CON UN ALTO LIVELLO DI CONOSCENZA DELTERRITORIO E DI COMPETENZE SPECIFICHE, IN GRADO DI: COMUNICARE IN LINGUA STRANIERA;GESTIRE CORRETTAMENTE LE TELEFONATE IN ENTRATA E IN *individuo*FETTUARE IL CHECK-IN SECONDO LE PROCEDURE IN USO, LE DISPOSIZIONI LEGISLATIVE E GLI STANDARD DI ACCOGLIENZA DELLA CASA; VERIFICARE LE PRENOTAZIONI; EFFETTUARE IL CHECK-OUT SECONDO LE PROCEDURE IN USO, LE DISPOSIZIONI LEGISLATIVE E FISCALI, GLI STANDARD OPERATIVI; GESTIRE LE INFORMAZIONI INTERNE ED ESTERNE AL CLIENTE DURANTE IL SOGGIORNO; EFFETTUARE LA PROMOZIONE DELLA STRUTTURA NEI PRINCIPALI CANALI DI VENDITA (AGENZIE DI VIAGGIO E TOUR OPERATOR).ASSISTERE I CLIENTI NEL SUGGERIRE LORO ITINERARI E SPECIFICIT? LOCALI PER PROMUOVERE IL TERRITORIO NEL SUOCOMPLESSO. SVILUPPARE L?ACCESSIBILIT? DELLE STRUTTURE AI DISABILI. PROMUOVERE UN APPROCCIO SOSTENIBILE AL TURISMO LOCALE. (Italian)
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THIS COURSE IS INTENDED TO TRAIN STAFF AT THE RECEPTION DESK WITH A HIGH LEVEL OF KNOWLEDGE OF THE TERRITORIAL AREA AND OF SPECIFIC COMPETENCIES, CAPABLE OF: Communicating IN LINGUA STRANIERA; GERSTING, including telephone calls IN REVENUE AND IN PERSONNEL * * If you have done so, then, in accordance with the provisions of the Member State, the provisions of the legislation of the Ministry of the Interior and the general provisions of the CASA; CHECK RESERVATIONS; CHECK OUT IN ACCORDANCE WITH THE PROCEDURES IN USE, THE LEGISLATIVE AND TAX PROVISIONS, THE OPERATIONAL STANDARDS; MANAGE INFORMATION INSIDE AND OUTSIDE THE CLIENT DURING THEIR STAY; TO PROMOTE THE STRUCTURE OF THE MAIN SALES CHANNELS (TRAVEL AGENCIES AND TOUR OPERATORS). TO ASSIST CUSTOMERS IN SUGGESTING THEIR ROUTES AND THEIR SPECIFIC TERMS? PREMISES FOR THE PROMOTION OF THE TERRITORY IN SUROCOMPLESSO. DO YOU REALLY WANT TO DEVELOP THE MEASURE? DISABILITY STRUCTURES. PROMOTING A SUSTAINABLE APPROACH TO LOCAL TOURISM. (English)
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Identifiers
D37D17001330006
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