DIGITISATION OF CUSTOMER SERVICE (Q4275401): Difference between revisions
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(Changed label, description and/or aliases in en: Setting new description) |
(Changed label, description and/or aliases in en, and other parts: Adding English translations) |
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DIGITISATION OF CUSTOMER SERVICE | |||||||||||||||
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THE 24-HOUR ‘DIGITISATION OF CUSTOMER SERVICE’ COURSE WILL BE CARRIED OUT AT THE HEADQUARTERS OF THE CLIENT COMPANY IN PORDENONE, VIA GIORGIONE N° 12. OBJECTIVES AND EXPECTED RESULTS: THE COURSE AIMS TO MAKE THE PARTICIPANT LEARN SPECIALISED CONCEPTS AND SKILLS IN THE FIELD OF CUSTOMER SERVICE THROUGH THE WEB. THEY WILL LEARN, IN PARTICULAR, TO INTERCEPT CUSTOMERs’ NEEDS THROUGH SOCIAL ENVIRONMENTS SUCH AS FACEBOOK AND INSTAGRAM, TO ANSWER CUSTOMER QUESTIONS WITH INSTANT MESSAGING (CHATBOTS) AND TO IDENTIFY THEIR OPINIONS WITH DIGITAL SURVEYS AND SURVEYS. CONTENT: INTRODUCTION TO THE COURSE INTRODUCTION TO THE SOCIAL CUSTOMER SERVICE FINAL EXAM (English) | |||||||||||||||
| Property / summary: THE 24-HOUR ‘DIGITISATION OF CUSTOMER SERVICE’ COURSE WILL BE CARRIED OUT AT THE HEADQUARTERS OF THE CLIENT COMPANY IN PORDENONE, VIA GIORGIONE N° 12. OBJECTIVES AND EXPECTED RESULTS: THE COURSE AIMS TO MAKE THE PARTICIPANT LEARN SPECIALISED CONCEPTS AND SKILLS IN THE FIELD OF CUSTOMER SERVICE THROUGH THE WEB. THEY WILL LEARN, IN PARTICULAR, TO INTERCEPT CUSTOMERs’ NEEDS THROUGH SOCIAL ENVIRONMENTS SUCH AS FACEBOOK AND INSTAGRAM, TO ANSWER CUSTOMER QUESTIONS WITH INSTANT MESSAGING (CHATBOTS) AND TO IDENTIFY THEIR OPINIONS WITH DIGITAL SURVEYS AND SURVEYS. CONTENT: INTRODUCTION TO THE COURSE INTRODUCTION TO THE SOCIAL CUSTOMER SERVICE FINAL EXAM (English) / rank | |||||||||||||||
Normal rank | |||||||||||||||
| Property / summary: THE 24-HOUR ‘DIGITISATION OF CUSTOMER SERVICE’ COURSE WILL BE CARRIED OUT AT THE HEADQUARTERS OF THE CLIENT COMPANY IN PORDENONE, VIA GIORGIONE N° 12. OBJECTIVES AND EXPECTED RESULTS: THE COURSE AIMS TO MAKE THE PARTICIPANT LEARN SPECIALISED CONCEPTS AND SKILLS IN THE FIELD OF CUSTOMER SERVICE THROUGH THE WEB. THEY WILL LEARN, IN PARTICULAR, TO INTERCEPT CUSTOMERs’ NEEDS THROUGH SOCIAL ENVIRONMENTS SUCH AS FACEBOOK AND INSTAGRAM, TO ANSWER CUSTOMER QUESTIONS WITH INSTANT MESSAGING (CHATBOTS) AND TO IDENTIFY THEIR OPINIONS WITH DIGITAL SURVEYS AND SURVEYS. CONTENT: INTRODUCTION TO THE COURSE INTRODUCTION TO THE SOCIAL CUSTOMER SERVICE FINAL EXAM (English) / qualifier | |||||||||||||||
point in time: 2 February 2022
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Revision as of 13:35, 2 February 2022
Project Q4275401 in Italy
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | DIGITISATION OF CUSTOMER SERVICE |
Project Q4275401 in Italy |
Statements
1,188.0 Euro
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2,376.0 Euro
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50.0 percent
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SOFORM SOCIETA' CONSORTILE A RESPONSABILITA' LIMITATA
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IL CORSO 'LA DIGITALIZZAZIONE DEL SERVIZIO CLIENTI' DI 24 ORE VERRà SVOLTO PRESSO LA SEDE DELL'AZIENDA COMMITTENTE A PORDENONE IN VIA GIORGIONE N° 12. OBIETTIVI E RISULTATI ATTESI: IL CORSO SI PREFIGGE DI FAR APPRENDERE AL PARTECIPANTE CONCETTI E ABILITà SPECIALISTICHE NELL'AMBITO DELL'ASSISTENZA AL CLIENTE ATTRAVERSO IL WEB. IMPARERANNO, IN PARTICOLARE, AD INTERCETTARE LE ESIGENZE DEI CLIENTI PER MEZZO DI AMBIENTI SOCIAL COME FACEBOOK E INSTAGRAM, A RISPONDERE ALLE DOMANDE DEI CLIENTI CON LA MESSAGGISTICA ISTANTANEA (CHATBOT) E A INDIVIDUARE LE LORO OPINIONI CON SONDAGGI E INDAGINI DI TIPO DIGITALE. CONTENUTI: INTRODUZIONE AL CORSO INTRODUZIONE AL SOCIAL CUSTOMER SERVICE ESAME FINALE (Italian)
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THE 24-HOUR ‘DIGITISATION OF CUSTOMER SERVICE’ COURSE WILL BE CARRIED OUT AT THE HEADQUARTERS OF THE CLIENT COMPANY IN PORDENONE, VIA GIORGIONE N° 12. OBJECTIVES AND EXPECTED RESULTS: THE COURSE AIMS TO MAKE THE PARTICIPANT LEARN SPECIALISED CONCEPTS AND SKILLS IN THE FIELD OF CUSTOMER SERVICE THROUGH THE WEB. THEY WILL LEARN, IN PARTICULAR, TO INTERCEPT CUSTOMERs’ NEEDS THROUGH SOCIAL ENVIRONMENTS SUCH AS FACEBOOK AND INSTAGRAM, TO ANSWER CUSTOMER QUESTIONS WITH INSTANT MESSAGING (CHATBOTS) AND TO IDENTIFY THEIR OPINIONS WITH DIGITAL SURVEYS AND SURVEYS. CONTENT: INTRODUCTION TO THE COURSE INTRODUCTION TO THE SOCIAL CUSTOMER SERVICE FINAL EXAM (English)
2 February 2022
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PORDENONE
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