Acantus Foundation (Q4001373): Difference between revisions
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Acantus is a housing corporation with a housing ownership of approximately 13,000 rental homes in Northeast and Eastern Groningen. With some 170 employees, we work hard on everything that has to do with living in our neighbourhoods, villages, neighborhoods and streets. The right knowledge, skills and commitment of employees determine the success of our organisation and of the employees themselves. Acantus wants to be a service provider who understands her customers and listens to them. That also requires some of our employees. This literally applies to our employees who are involved in the complaint process. A more proactive and complaint-oriented attitude from Acantus could already solve many problems and reduce the number of complaints. Acantus wants to be preventive in this. To achieve this, a different way of organising work is required, in which complaints are looked differently and where more involvement of employees is essential. It is important for employees to know how to be customer-driven, communication skills and what knowledge and skills do they need to continue doing their work with energy? The staff will participate in various team meetings. On the basis of the results of the session, improvement cases are formulated. The opinions focus on how these actions can be further concreteised and validated before proceeding with implementation and assurance. A.d.h.v. the insights obtained follows implementation and assurance. The focus is on the employees, with the ultimate goal to influence them in a positive way during interaction moments. With the use of the ideas, knowledge and experience of the employees, we think to increase the involvement of employees and to keep its employees lasting, competent, motivated and productive. We want to offer our employees an opportunity to work with a highly motivated, social and dedicated team of professionals. (English) | |||||||||||||||
| Property / summary: Acantus is a housing corporation with a housing ownership of approximately 13,000 rental homes in Northeast and Eastern Groningen. With some 170 employees, we work hard on everything that has to do with living in our neighbourhoods, villages, neighborhoods and streets. The right knowledge, skills and commitment of employees determine the success of our organisation and of the employees themselves. Acantus wants to be a service provider who understands her customers and listens to them. That also requires some of our employees. This literally applies to our employees who are involved in the complaint process. A more proactive and complaint-oriented attitude from Acantus could already solve many problems and reduce the number of complaints. Acantus wants to be preventive in this. To achieve this, a different way of organising work is required, in which complaints are looked differently and where more involvement of employees is essential. It is important for employees to know how to be customer-driven, communication skills and what knowledge and skills do they need to continue doing their work with energy? The staff will participate in various team meetings. On the basis of the results of the session, improvement cases are formulated. The opinions focus on how these actions can be further concreteised and validated before proceeding with implementation and assurance. A.d.h.v. the insights obtained follows implementation and assurance. The focus is on the employees, with the ultimate goal to influence them in a positive way during interaction moments. With the use of the ideas, knowledge and experience of the employees, we think to increase the involvement of employees and to keep its employees lasting, competent, motivated and productive. We want to offer our employees an opportunity to work with a highly motivated, social and dedicated team of professionals. (English) / rank | |||||||||||||||
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| Property / summary: Acantus is a housing corporation with a housing ownership of approximately 13,000 rental homes in Northeast and Eastern Groningen. With some 170 employees, we work hard on everything that has to do with living in our neighbourhoods, villages, neighborhoods and streets. The right knowledge, skills and commitment of employees determine the success of our organisation and of the employees themselves. Acantus wants to be a service provider who understands her customers and listens to them. That also requires some of our employees. This literally applies to our employees who are involved in the complaint process. A more proactive and complaint-oriented attitude from Acantus could already solve many problems and reduce the number of complaints. Acantus wants to be preventive in this. To achieve this, a different way of organising work is required, in which complaints are looked differently and where more involvement of employees is essential. It is important for employees to know how to be customer-driven, communication skills and what knowledge and skills do they need to continue doing their work with energy? The staff will participate in various team meetings. On the basis of the results of the session, improvement cases are formulated. The opinions focus on how these actions can be further concreteised and validated before proceeding with implementation and assurance. A.d.h.v. the insights obtained follows implementation and assurance. The focus is on the employees, with the ultimate goal to influence them in a positive way during interaction moments. With the use of the ideas, knowledge and experience of the employees, we think to increase the involvement of employees and to keep its employees lasting, competent, motivated and productive. We want to offer our employees an opportunity to work with a highly motivated, social and dedicated team of professionals. (English) / qualifier | |||||||||||||||
point in time: 26 January 2022
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Revision as of 16:02, 26 January 2022
Project Q4001373 in Netherlands
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Acantus Foundation |
Project Q4001373 in Netherlands |
Statements
31 December 1999
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31 December 1999
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Stichting Acantus
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8604DK
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Acantus is een woningcorporatie met een woningbezit van ongeveer 13.000 huurwoningen in Noordoost- en Oost-Groningen. Met zo'n 170 medewerkers werken we hard aan alles wat met wonen in onze wijken, dorpen, buurten en straten te maken heeft. De juiste kennis, vaardigheden en inzet van medewerkers bepalen het succes van onze organisatie en van de medewerkers zelf. Acantus wil een dienstverlener zijn die haar klanten snapt en naar ze luistert. Dat vraagt ook wat van onze medewerkers. Letterlijk geldt dit voor onze medewerkers die betrokken zijn bij het klachtenproces. Een meer proactieve- en klachtgerichte houding vanuit Acantus zou veel problemen al kunnen verhelpen en het aantal klachten kunnen doen verminderen. Acantus wil hierin graag preventief te werk gaan. Om dit te realiseren is een andere wijze van de organisatie van werk vereist, waarbij anders naar klachten wordt gekeken en waarbij meer betrokkenheid van medewerkerkers essentieel is. Het is belangrijk dat medewerkers weten hoe zij zich klantgedreven kunnen opstellen, communicatie vaardig zijn en welke kennis en vaardigheden hebben ze nodig om hun werk met energie te blijven doen? De medewerkers zullen aan diverse teambijeenkomsten deelnemen. Op basis van de uitkomsten uit de sessie worden verbetercases geformuleerd. De adviezen richten zich op hoe deze acties verder kunnen worden geconcretiseerd en gevalideerd, alvorens over te gaan tot de implementatie en borging. A.d.h.v. de verkregen inzichten volgt implementatie en borging. De focus ligt hierbij op de medewerkers, met als uiteindelijk doel om gedurende interactiemomenten hen op een positieve manier te beïnvloeden. Met de inzet van de ideeën, kennis en ervaring van de medewerkers denken wij de betrokkenheid van medewerkers te verhogen en haar medewerkers blijvend, competent, gemotiveerd en productief te houden. Wij willen onze medewerkers een kans bieden om te werken met een zeer gemotiveerd, sociaal en toegewijd team van professionals. (Dutch)
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Acantus is a housing corporation with a housing ownership of approximately 13,000 rental homes in Northeast and Eastern Groningen. With some 170 employees, we work hard on everything that has to do with living in our neighbourhoods, villages, neighborhoods and streets. The right knowledge, skills and commitment of employees determine the success of our organisation and of the employees themselves. Acantus wants to be a service provider who understands her customers and listens to them. That also requires some of our employees. This literally applies to our employees who are involved in the complaint process. A more proactive and complaint-oriented attitude from Acantus could already solve many problems and reduce the number of complaints. Acantus wants to be preventive in this. To achieve this, a different way of organising work is required, in which complaints are looked differently and where more involvement of employees is essential. It is important for employees to know how to be customer-driven, communication skills and what knowledge and skills do they need to continue doing their work with energy? The staff will participate in various team meetings. On the basis of the results of the session, improvement cases are formulated. The opinions focus on how these actions can be further concreteised and validated before proceeding with implementation and assurance. A.d.h.v. the insights obtained follows implementation and assurance. The focus is on the employees, with the ultimate goal to influence them in a positive way during interaction moments. With the use of the ideas, knowledge and experience of the employees, we think to increase the involvement of employees and to keep its employees lasting, competent, motivated and productive. We want to offer our employees an opportunity to work with a highly motivated, social and dedicated team of professionals. (English)
26 January 2022
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Identifiers
2018EUSF2012526
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