Rabobank City and Central Groningen (Q4001053): Difference between revisions
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(Changed an Item: Edited by the infer coords bot - inferring coordiantes from postal codes) |
(Changed an Item: Adding English translations) |
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Rabobank Nederland has decided that all banks within the cooperative will work much more customer-driven, partly driven by the diversity of a constantly changing market. Of course, this has consequences for all employees and managers. A different way of delivering services requires different competences and skills. This has been the reason for the management of Rabobank Stad en Midden Groningen to have Store Support carry out a survey aimed at the customer experience at the bank. On the basis of the research results, all staff members are invited to a session in the Euroborg. The results of the study were presented. In 2019, Rabobank Stad en Midden Groningen wants to further develop this. Most importantly, knowledge sessions will be organised in which employees are involved in the changing market and customer needs. Themes to be discussed include: How can we move into those hidden expectations of our customers? Our customers have so many different characters and different wishes. What does it mean for their own work and the way in which the customer wants to be served? How and how do we want to interact with each other and with customers? And especially what can our employees contribute to this? By investing in sustainable employability and investing in a culture of learning and improvement on issues, we take our employees into the lasting change. By letting employees notice that we can make a difference together and increase sustainable employability. (English) | |||||||||||||||
| Property / summary: Rabobank Nederland has decided that all banks within the cooperative will work much more customer-driven, partly driven by the diversity of a constantly changing market. Of course, this has consequences for all employees and managers. A different way of delivering services requires different competences and skills. This has been the reason for the management of Rabobank Stad en Midden Groningen to have Store Support carry out a survey aimed at the customer experience at the bank. On the basis of the research results, all staff members are invited to a session in the Euroborg. The results of the study were presented. In 2019, Rabobank Stad en Midden Groningen wants to further develop this. Most importantly, knowledge sessions will be organised in which employees are involved in the changing market and customer needs. Themes to be discussed include: How can we move into those hidden expectations of our customers? Our customers have so many different characters and different wishes. What does it mean for their own work and the way in which the customer wants to be served? How and how do we want to interact with each other and with customers? And especially what can our employees contribute to this? By investing in sustainable employability and investing in a culture of learning and improvement on issues, we take our employees into the lasting change. By letting employees notice that we can make a difference together and increase sustainable employability. (English) / rank | |||||||||||||||
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| Property / summary: Rabobank Nederland has decided that all banks within the cooperative will work much more customer-driven, partly driven by the diversity of a constantly changing market. Of course, this has consequences for all employees and managers. A different way of delivering services requires different competences and skills. This has been the reason for the management of Rabobank Stad en Midden Groningen to have Store Support carry out a survey aimed at the customer experience at the bank. On the basis of the research results, all staff members are invited to a session in the Euroborg. The results of the study were presented. In 2019, Rabobank Stad en Midden Groningen wants to further develop this. Most importantly, knowledge sessions will be organised in which employees are involved in the changing market and customer needs. Themes to be discussed include: How can we move into those hidden expectations of our customers? Our customers have so many different characters and different wishes. What does it mean for their own work and the way in which the customer wants to be served? How and how do we want to interact with each other and with customers? And especially what can our employees contribute to this? By investing in sustainable employability and investing in a culture of learning and improvement on issues, we take our employees into the lasting change. By letting employees notice that we can make a difference together and increase sustainable employability. (English) / qualifier | |||||||||||||||
point in time: 25 January 2022
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Revision as of 18:40, 25 January 2022
Project Q4001053 in Netherlands
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Rabobank City and Central Groningen |
Project Q4001053 in Netherlands |
Statements
31 December 1999
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31 December 1999
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Rabobank Stad en Midden Groningen
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53°2'10.72"N, 5°41'17.23"E
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8604DK
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Vanuit Rabobank Nederland is besloten dat alle banken binnen de coöperatie veel meer klantgestuurd gaan werken mede ingegeven door de diversiteit van een voortdurend veranderende markt. Uiteraard heeft dit consequenties voor alle medewerkers en leidinggevenden. Een andere manier waarop dienstverlening wordt geleverd, vraagt om andere competenties en vaardigheden. Dit is voor de directie van Rabobank Stad en Midden Groningen de reden geweest om door Store Support een onderzoek te laten verrichten gericht op de klantbeleving bij de bank. Aan de hand van de onderzoeksresultaten zijn alle medewerkers uitgenodigd voor een sessie in de Euroborg. Hierbij werden de resultaten van het onderzoek gepresenteerd. In 2019 wil Rabobank Stad en Midden Groningen hier verder invulling aan gaan geven. Belangrijkste daarbij is dat er kennissessies georganiseerd gaan worden waarbij medewerkers worden betrokken bij de veranderende markt en wensen vanuit de klant. Thema’s die aan de orde gaan komen, zijn o.a.: Hoe kunnen we ons verplaatsen in die verborgen verwachtingen van onze klanten? Onze klanten hebben zoveel uiteenlopende karakters en uiteenlopende wensen. Wat betekent die voor hun eigen werk en voor de manier waarop de klant wil worden bediend? Op welke wijze en manier willen we met elkaar en met klanten omgaan? En vooral wat kunnen onze medewerkers daaraan bijdragen? Door te investeren in de duurzame inzetbaarheid en te investeren in een leer- en verbetercultuur m.b.t. vraagstukken nemen wij onze medewerkers mee in de blijvende verandering. Door de medewerkers van te laten merken dat we samen het verschil kunnen maken en de duurzame inzetbaarheid te verhogen. (Dutch)
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Rabobank Nederland has decided that all banks within the cooperative will work much more customer-driven, partly driven by the diversity of a constantly changing market. Of course, this has consequences for all employees and managers. A different way of delivering services requires different competences and skills. This has been the reason for the management of Rabobank Stad en Midden Groningen to have Store Support carry out a survey aimed at the customer experience at the bank. On the basis of the research results, all staff members are invited to a session in the Euroborg. The results of the study were presented. In 2019, Rabobank Stad en Midden Groningen wants to further develop this. Most importantly, knowledge sessions will be organised in which employees are involved in the changing market and customer needs. Themes to be discussed include: How can we move into those hidden expectations of our customers? Our customers have so many different characters and different wishes. What does it mean for their own work and the way in which the customer wants to be served? How and how do we want to interact with each other and with customers? And especially what can our employees contribute to this? By investing in sustainable employability and investing in a culture of learning and improvement on issues, we take our employees into the lasting change. By letting employees notice that we can make a difference together and increase sustainable employability. (English)
25 January 2022
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Identifiers
2018EUSF2012681
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