Renewing Pharmatory Oy’s customer service channels and developing customer care models (Q3748634): Difference between revisions
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Revision as of 14:06, 24 November 2021
Project Q3748634 in France
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Renewing Pharmatory Oy’s customer service channels and developing customer care models |
Project Q3748634 in France |
Statements
100,000 Euro
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100,000.0 Euro
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100.0 percent
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25 March 2015
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31 December 2017
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PHARMATORY OY
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65°2'59.10"N, 25°32'43.91"E
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90620
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Hankkeen tavoitteena on uusien, pitkäjänteisten asiakaspalvelukanavien luominen Euroopassa, USA:ssa ja Etelä-Koreassa ja uusien asiakkuushoitomallien kehittäminen. Uudet asiakaspalvelukanavat voivat olla joko välittäjiä, jakelijoita, asiakaspalvelukeskuksia tai ei-kilpailevia, toisiaan täydentäviä palveluyrityksiä tai muita yrityksiä, joilla on jo vahva jalansija paikallisilla markkinoilla. Asiakkaan näkökulmasta tavoitteena on luoda asiakkaalle enemmän arvoa suhteessa kilpailijoihin tai vaihtoehtoisten ratkaisujen antamaan arvoon. (Finnish)
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The aim of the project is to create new long-term customer service channels in Europe, the EU and South Korea and to develop new customer care models. New customer service channels can be either intermediaries, distributors, customer service centres or non-competitive, complementary service companies or other companies that already have a strong presence in the local market. From the customer’s point of view, the goal is to create more value for the customer in relation to competitors or the value of alternative solutions. (English)
22 November 2021
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