Advisory services for the creation of a service centre for global internet access and telephone services and the sale and rent needed for travellers’ facilities. (Q80768): Difference between revisions
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(Removed claim: summary (P836): “reference_reference_programme_aids”:SA.42799 (2015/X), public funding:Article 28 of Commission Regulation (EC) No 651/2014’ (‘the project’) is an innovative advisory support for business environment institutions in the development and deployment of a mobile internet access centre and voice calls worldwide using global operators’ services.For this to happen, it is also necessary to implement the related process of innovation, organisational an...) |
(Created claim: summary (P836): ‘Aid programme reference number: SA.42799(2015/X), intended for public aid: Article 28 of Commission Regulation No 651/2014" The project focuses on pro-innovative IOB advisory support in the development and implementation of a mobile internet and voice call centre around the world using global operator solutions. In order to succeed, it is also necessary to implement the related process, organisational and marketing innovations in the Company. C...) |
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‘Aid programme reference number: SA.42799(2015/X), intended for public aid: Article 28 of Commission Regulation No 651/2014" The project focuses on pro-innovative IOB advisory support in the development and implementation of a mobile internet and voice call centre around the world using global operator solutions. In order to succeed, it is also necessary to implement the related process, organisational and marketing innovations in the Company. Customer services will be implemented using innovative mobile access devices (multi-system high-speed access routers with WiFi) and a modern Softswitch voice platform (technologically advanced software system of the control panel) together with the Softphone application (package technology application) for Android and iOS devices. In accordance with the requirements of the competitive Orientelco market, to provide its Services in a highly competitive way, particular importance is given to the quality of customer service and the planned additional information services to assist their customers on the journey. Therefore, in addition to the attractive offer – price and quality of the Services themselves – it will also build a system for customer service. This solution will help maintain the active support of the Services 24H a day – which is a market requirement for reasons of time differences in the zones to which customers travel – while maintaining cost optimisation. As a result of the entire project, the customer is to receive high quality with clear design and security against uncontrolled expenditures The Service with access to the necessary devices without having to buy them. Currently, the Company does not yet have full competence to implement the entire project on its own, therefore it is necessary to support professional IOB Experts in many areas of activity. (English) | |||||||||||||||
| Property / summary: ‘Aid programme reference number: SA.42799(2015/X), intended for public aid: Article 28 of Commission Regulation No 651/2014" The project focuses on pro-innovative IOB advisory support in the development and implementation of a mobile internet and voice call centre around the world using global operator solutions. In order to succeed, it is also necessary to implement the related process, organisational and marketing innovations in the Company. Customer services will be implemented using innovative mobile access devices (multi-system high-speed access routers with WiFi) and a modern Softswitch voice platform (technologically advanced software system of the control panel) together with the Softphone application (package technology application) for Android and iOS devices. In accordance with the requirements of the competitive Orientelco market, to provide its Services in a highly competitive way, particular importance is given to the quality of customer service and the planned additional information services to assist their customers on the journey. Therefore, in addition to the attractive offer – price and quality of the Services themselves – it will also build a system for customer service. This solution will help maintain the active support of the Services 24H a day – which is a market requirement for reasons of time differences in the zones to which customers travel – while maintaining cost optimisation. As a result of the entire project, the customer is to receive high quality with clear design and security against uncontrolled expenditures The Service with access to the necessary devices without having to buy them. Currently, the Company does not yet have full competence to implement the entire project on its own, therefore it is necessary to support professional IOB Experts in many areas of activity. (English) / rank | |||||||||||||||
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| Property / summary: ‘Aid programme reference number: SA.42799(2015/X), intended for public aid: Article 28 of Commission Regulation No 651/2014" The project focuses on pro-innovative IOB advisory support in the development and implementation of a mobile internet and voice call centre around the world using global operator solutions. In order to succeed, it is also necessary to implement the related process, organisational and marketing innovations in the Company. Customer services will be implemented using innovative mobile access devices (multi-system high-speed access routers with WiFi) and a modern Softswitch voice platform (technologically advanced software system of the control panel) together with the Softphone application (package technology application) for Android and iOS devices. In accordance with the requirements of the competitive Orientelco market, to provide its Services in a highly competitive way, particular importance is given to the quality of customer service and the planned additional information services to assist their customers on the journey. Therefore, in addition to the attractive offer – price and quality of the Services themselves – it will also build a system for customer service. This solution will help maintain the active support of the Services 24H a day – which is a market requirement for reasons of time differences in the zones to which customers travel – while maintaining cost optimisation. As a result of the entire project, the customer is to receive high quality with clear design and security against uncontrolled expenditures The Service with access to the necessary devices without having to buy them. Currently, the Company does not yet have full competence to implement the entire project on its own, therefore it is necessary to support professional IOB Experts in many areas of activity. (English) / qualifier | |||||||||||||||
point in time: 14 October 2020
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Revision as of 10:43, 14 October 2020
Project in Poland financed by DG Regio
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Advisory services for the creation of a service centre for global internet access and telephone services and the sale and rent needed for travellers’ facilities. |
Project in Poland financed by DG Regio |
Statements
1,034,460.0 zloty
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1,477,800.0 zloty
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70.0 percent
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1 January 2019
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30 June 2021
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ORIENTELCO SP. Z O.O.
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51°25'34.7"N, 21°59'7.1"E
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„Numer_referencyjny_programu_pomocowego: SA.42799(2015/X), przeznaczenie_pomocy_publicznej: art. 28 rozporządzenia Komisji nr 651/2014” Przedmiotem projektu jest proinnowacyjne wsparcie doradcze IOB w opracowaniu i wdrożeniu centrum usług mobilnego dostępu do sieci internet oraz połączeń głosowych na całym świecie przy wykorzystaniu usług globalnych rozwiązań operatorów. Aby to się udało niezbędne jest również wdrożenie powiązanych z usługą innowacji procesowych, organizacyjnych i marketingowych w Spółce. Usługi dla klientów będą realizowane przy wykorzystaniu innowacyjnych mobilnych urządzeń dostępowych (wielosystemowe szybkie routery dostępowe z WiFi) oraz nowoczesną platformę głosową Softswitch (zaawansowany technologicznie system softwarowej centrali telefonicznej) wraz z aplikacją typu Softphone (aplikacja do obsługi rozmów telefonicznych w technologii pakietowej) dla urządzeń z systemami Android oraz iOS. Zgodnie z wymogami konkurencyjnego rynku Orientelco aby świadczyć swoje Usługi w sposób wysoko konkurencyjny szczególną wagę przypisuje jakości obsługi klienta oraz planowanych dodatkowych usług informacyjnych wspomagających swoich klientów w podróży. W związku z tym oprócz atrakcyjnej oferty - cenowej i jakościowej samych Usług - zbuduje również system do obsługi klientów. Rozwiązanie to pomoże utrzymywać aktywne wspomaganie obsługi Usług przez 24H na dobę - co jest wymogiem rynkowym ze względów na różnice czasową stref do których podróżują klienci – jednocześnie przy zachowaniu optymalizacji kosztów. W wyniku całego projektu klient ma otrzymać wysokiej jakości z jasną konstrukcją oraz bezpieczeństwem przed niekontrolowanymi wydatkami Usługę wraz z dostępem do niezbędnych urządzeń bez konieczności ich kupowania. Obecnie Spółka nie posiada jeszcze pełnych kompetencji do wdrożenia całości przedsięwzięcia samodzielnie w związku z tym niezbędne jest wsparcie profesjonalnych Ekspertów IOB w wielu obszarach działalności. (Polish)
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‘Aid programme reference number: SA.42799(2015/X), intended for public aid: Article 28 of Commission Regulation No 651/2014" The project focuses on pro-innovative IOB advisory support in the development and implementation of a mobile internet and voice call centre around the world using global operator solutions. In order to succeed, it is also necessary to implement the related process, organisational and marketing innovations in the Company. Customer services will be implemented using innovative mobile access devices (multi-system high-speed access routers with WiFi) and a modern Softswitch voice platform (technologically advanced software system of the control panel) together with the Softphone application (package technology application) for Android and iOS devices. In accordance with the requirements of the competitive Orientelco market, to provide its Services in a highly competitive way, particular importance is given to the quality of customer service and the planned additional information services to assist their customers on the journey. Therefore, in addition to the attractive offer – price and quality of the Services themselves – it will also build a system for customer service. This solution will help maintain the active support of the Services 24H a day – which is a market requirement for reasons of time differences in the zones to which customers travel – while maintaining cost optimisation. As a result of the entire project, the customer is to receive high quality with clear design and security against uncontrolled expenditures The Service with access to the necessary devices without having to buy them. Currently, the Company does not yet have full competence to implement the entire project on its own, therefore it is necessary to support professional IOB Experts in many areas of activity. (English)
14 October 2020
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Identifiers
POIR.02.03.01-06-0083/18
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