Q3136165 (Q3136165): Difference between revisions
Jump to navigation
Jump to search
(Changed an Item: Edited by the materialized bot - inferring region from the coordinates) |
(Created claim: summary (P836): This operation has as general objectives:_x000D_ 1. Get to know the citizen, personalise and serve each citizen individually, according to their specific needs, but also as a result of a better knowledge of it._x000D_ 2. Anticipate demands, anticipate and anticipate citizens’ demands and make available to them the services that meet their needs with the required quality._x000D_ 3. Be perceived as an Administration with a relevant presence and th...) |
||||||||||||||
| Property / summary | |||||||||||||||
This operation has as general objectives:_x000D_ 1. Get to know the citizen, personalise and serve each citizen individually, according to their specific needs, but also as a result of a better knowledge of it._x000D_ 2. Anticipate demands, anticipate and anticipate citizens’ demands and make available to them the services that meet their needs with the required quality._x000D_ 3. Be perceived as an Administration with a relevant presence and that provides services and information that meet the needs and expectations of its citizens._x000D_ 4. In short, improving the relations of citizens by bringing public services closer to their beneficiaries, through the use of Information and Communications Technologies._x000D_ This will materialise by transforming the Citizen Service Offices to provide them with services of greater added value in line with the progressive digitisation of relations and the new Law 39/2015 of 1 October 2015 on the Common Administrative Procedure of Public Administrations. And progressing in the alignment with Law 40/2015 of 1 October 2015 on the Legal Regime of the Public Sector, specifically in the implementation of Article 41 thereof on automated administrative actions, as well as in other services susceptible to automation. (English) | |||||||||||||||
| Property / summary: This operation has as general objectives:_x000D_ 1. Get to know the citizen, personalise and serve each citizen individually, according to their specific needs, but also as a result of a better knowledge of it._x000D_ 2. Anticipate demands, anticipate and anticipate citizens’ demands and make available to them the services that meet their needs with the required quality._x000D_ 3. Be perceived as an Administration with a relevant presence and that provides services and information that meet the needs and expectations of its citizens._x000D_ 4. In short, improving the relations of citizens by bringing public services closer to their beneficiaries, through the use of Information and Communications Technologies._x000D_ This will materialise by transforming the Citizen Service Offices to provide them with services of greater added value in line with the progressive digitisation of relations and the new Law 39/2015 of 1 October 2015 on the Common Administrative Procedure of Public Administrations. And progressing in the alignment with Law 40/2015 of 1 October 2015 on the Legal Regime of the Public Sector, specifically in the implementation of Article 41 thereof on automated administrative actions, as well as in other services susceptible to automation. (English) / rank | |||||||||||||||
Normal rank | |||||||||||||||
| Property / summary: This operation has as general objectives:_x000D_ 1. Get to know the citizen, personalise and serve each citizen individually, according to their specific needs, but also as a result of a better knowledge of it._x000D_ 2. Anticipate demands, anticipate and anticipate citizens’ demands and make available to them the services that meet their needs with the required quality._x000D_ 3. Be perceived as an Administration with a relevant presence and that provides services and information that meet the needs and expectations of its citizens._x000D_ 4. In short, improving the relations of citizens by bringing public services closer to their beneficiaries, through the use of Information and Communications Technologies._x000D_ This will materialise by transforming the Citizen Service Offices to provide them with services of greater added value in line with the progressive digitisation of relations and the new Law 39/2015 of 1 October 2015 on the Common Administrative Procedure of Public Administrations. And progressing in the alignment with Law 40/2015 of 1 October 2015 on the Legal Regime of the Public Sector, specifically in the implementation of Article 41 thereof on automated administrative actions, as well as in other services susceptible to automation. (English) / qualifier | |||||||||||||||
point in time: 12 October 2021
| |||||||||||||||
Revision as of 13:15, 12 October 2021
Project Q3136165 in Spain
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | No label defined |
Project Q3136165 in Spain |
Statements
628,150.0 Euro
0 references
739,000.0 Euro
0 references
85.0 percent
0 references
1 September 2019
0 references
30 September 2021
0 references
AYUNTAMIENTO DE SANTA CRUZ DE TENERIFE
0 references
28°28'10.74"N, 16°15'14.72"W
0 references
38038
0 references
Esta operación tiene como objetivos generales:_x000D_ 1. Conocer al ciudadano, personalizar y atender individualmente a cada ciudadano, según sus necesidades concretas, pero también como consecuencia de un mejor conocimiento del mismo._x000D_ 2. Anticipar demandas, prever y anticipar las demandas de los ciudadanos y poner a disposición de éstos los servicios que responden a sus necesidades con la calidad requerida._x000D_ 3. Ser percibido como una Administración con una presencia relevante y que proporciona servicios e información que satisfacen las necesidades y expectativas de sus ciudadanos._x000D_ 4. En definitiva, mejorar las relaciones de la ciudadanía acercando los servicios públicos a sus beneficiarios, mediante el uso de las Tecnologías de la Información y las Comunicaciones._x000D_ Esto se materializará transformando las Oficinas de Atención Ciudadano para dotarlas de servicios de mayor valor añadido en línea con la progresiva digitalización de las relaciones y lo establecido en la nueva Ley 39/2015, de 1 de octubre, del Procedimiento Administrativo Común de las Administraciones Públicas. Y avanzando en la adecuación a la Ley 40/2015, de 1 de octubre, de Régimen Jurídico del Sector Público, concretamente en la implantación de su artículo 41 sobre las actuaciones administrativas automatizadas, así como en otros servicios susceptibles de automatización. (Spanish)
0 references
This operation has as general objectives:_x000D_ 1. Get to know the citizen, personalise and serve each citizen individually, according to their specific needs, but also as a result of a better knowledge of it._x000D_ 2. Anticipate demands, anticipate and anticipate citizens’ demands and make available to them the services that meet their needs with the required quality._x000D_ 3. Be perceived as an Administration with a relevant presence and that provides services and information that meet the needs and expectations of its citizens._x000D_ 4. In short, improving the relations of citizens by bringing public services closer to their beneficiaries, through the use of Information and Communications Technologies._x000D_ This will materialise by transforming the Citizen Service Offices to provide them with services of greater added value in line with the progressive digitisation of relations and the new Law 39/2015 of 1 October 2015 on the Common Administrative Procedure of Public Administrations. And progressing in the alignment with Law 40/2015 of 1 October 2015 on the Legal Regime of the Public Sector, specifically in the implementation of Article 41 thereof on automated administrative actions, as well as in other services susceptible to automation. (English)
12 October 2021
0 references
Santa Cruz de Tenerife
0 references
Identifiers
FDU02IC1109
0 references