Q2913439 (Q2913439): Difference between revisions
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(Changed an Item: Edited by the beneficiary bot - attach the beneficiary based on the string) |
(Created claim: summary (P836): The operation aims to design a service service model in the ISS, adopting the Kaizen and Lean principles, promoting the continuous improvement of the Institute, through: Assessment of customer satisfaction, identification of their needs and expectations and the service provided. Its implementation, certification and progressive dissemination to the entire network will be reflected in the strengthening of the customer’s responsiveness and satisfa...) |
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The operation aims to design a service service model in the ISS, adopting the Kaizen and Lean principles, promoting the continuous improvement of the Institute, through: Assessment of customer satisfaction, identification of their needs and expectations and the service provided. Its implementation, certification and progressive dissemination to the entire network will be reflected in the strengthening of the customer’s responsiveness and satisfaction. (English) | |||||||||||||||
| Property / summary: The operation aims to design a service service model in the ISS, adopting the Kaizen and Lean principles, promoting the continuous improvement of the Institute, through: Assessment of customer satisfaction, identification of their needs and expectations and the service provided. Its implementation, certification and progressive dissemination to the entire network will be reflected in the strengthening of the customer’s responsiveness and satisfaction. (English) / rank | |||||||||||||||
Normal rank | |||||||||||||||
| Property / summary: The operation aims to design a service service model in the ISS, adopting the Kaizen and Lean principles, promoting the continuous improvement of the Institute, through: Assessment of customer satisfaction, identification of their needs and expectations and the service provided. Its implementation, certification and progressive dissemination to the entire network will be reflected in the strengthening of the customer’s responsiveness and satisfaction. (English) / qualifier | |||||||||||||||
point in time: 8 July 2021
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Revision as of 13:09, 8 July 2021
Project Q2913439 in Portugal
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | No label defined |
Project Q2913439 in Portugal |
Statements
177,739.81 Euro
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85.0 percent
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9 November 2018
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8 November 2021
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INSTITUTO DA SEGURANÇA SOCIAL, I.P.
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Q2986203 (Deleted Item)
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A operação visa conceber um modelo de Serviço de Atendimento no ISS, adotando os princípios Kaizen e Lean, promovendo a melhoria contínua do Instituto, mediante: avaliação de satisfação dos clientes, identificação das suas necessidades e expectativas e do serviço prestado. A sua implementação,certificação e disseminação progressiva à totalidade da rede, refletir-se-á no reforço da capacidade de resposta e satisfação das necessidades do cliente. (Portuguese)
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The operation aims to design a service service model in the ISS, adopting the Kaizen and Lean principles, promoting the continuous improvement of the Institute, through: Assessment of customer satisfaction, identification of their needs and expectations and the service provided. Its implementation, certification and progressive dissemination to the entire network will be reflected in the strengthening of the customer’s responsiveness and satisfaction. (English)
8 July 2021
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Identifiers
POCI-05-5762-FSE-000097
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