TOOLS AND TECHNIQUES OF CUSTOMER RELATIONSHIP MANAGEMENT (Q4273195)
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Project Q4273195 in Italy
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | TOOLS AND TECHNIQUES OF CUSTOMER RELATIONSHIP MANAGEMENT |
Project Q4273195 in Italy |
Statements
3,270.0 Euro
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6,540.0 Euro
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50.0 percent
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SOFORM SOCIETA' CONSORTILE A RESPONSABILITA' LIMITATA
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IL CORSO 'STRUMENTI E TECNICHE DI CUSTOMER RELATIONSHIP MANAGEMENT', DI 60 ORE VERRÃ SVOLTO PRESSO LA SEDE DELL'AZIENDA COMMITTENTE AD AZZANO DECIMO (PN) IN VIA CROSERA, 35 OBIETTIVI E RISULTATI ATTESI: IL CORSO INTENDE FORNIRE AI PARTECIPANTI, IMPEGNATI IN DIVERSE AREE AZIENDALI: PRODUTTIVA, TECNICA E CONTABILE, UNA SERIE DI STRUMENTI SPECIALISTICI UTILI ALL'IDEAZIONE E ALLA CONDUZIONE DELLE ATTIVITÃ DI ASSISTENZA PRE E POST VENDITA E DI QUELLE DI ANALISI E CURA DELLA SODDISFAZIONE DEL CLIENTE. AL TERMINE DEL BREVE INTERVENTO FORMATIVO I PARTECIPANTI DISPORRANNO DI ABILITÃ E TECNICHE OPERATIVE SPECIALISTICHE NELL'AMBITO DELLA 'CUSTOMER CARE', CHE CONSENTIRANNO LORO DI PREDISPORRE, IN MODO AUTONOMO E SENZA IL RICORSO A CONSULENTI ESTERNI, UN VANTAGGIOSO SISTEMA DI ASSISTENZA DIRETTA E TELEMATICA DEL CLIENTE. CONTENUTI: PATTO FORMATIVO CRM E CUSTOMER CENTRICITY PER CONQUISTARE E FIDELIZZARE GESTIRE I RECLAMI E RICHIESTE DEL CLIENTE ESAME FINALE (Italian)
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THE 60-HOUR COURSE ‘TOOLS AND TECHNIQUES OF CUSTOMER RELATIONSHIP MANAGEMENT’ WILL BE CARRIED OUT AT THE HEADQUARTERS OF THE CLIENT COMPANY IN AZZANO 10TH (PN) IN VIA CROSERA, 35 OBJECTIVES AND EXPECTED RESULTS: THE COURSE AIMS TO PROVIDE PARTICIPANTS, ENGAGED IN DIFFERENT BUSINESS AREAS: PRODUCTION, TECHNICAL AND ACCOUNTING, A SERIES OF SPECIALISED TOOLS USEFUL TO THE CONCEPTION AND CONDUCT OF PRE- AND POST-SALES ASSISTANCE ACTIVITIES AND THOSE OF ANALYSIS AND CARE FOR CUSTOMER SATISFACTION. AT THE END OF THE SHORT TRAINING, PARTICIPANTS WILL HAVE SPECIALISED OPERATIONAL SKILLS AND TECHNIQUES IN THE FIELD OF ‘CUSTOMER CARE’, WHICH WILL ALLOW THEM TO SET UP, INDEPENDENTLY AND WITHOUT THE USE OF EXTERNAL CONSULTANTS, AN ADVANTAGEOUS SYSTEM OF DIRECT AND TELEMATIC CUSTOMER ASSISTANCE. CONTENT: CRM AND CUSTOMER CENTRICITY TRAINING PACT TO WIN AND LOYALTY MANAGE COMPLAINTS AND CUSTOMER REQUESTS FINAL EXAM (English)
2 February 2022
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LE COURS DE 60 HEURES «OUTILS ET TECHNIQUES DE GESTION DE LA RELATION CLIENT» SERA DISPENSÉ AU SIÈGE DE LA SOCIÉTÉ CLIENTE À AZZANO 10TH (PN) EN VIA CROSERA, 35 OBJECTIFS ET RÉSULTATS ESCOMPTÉS: LE COURS VISE À FOURNIR AUX PARTICIPANTS, ENGAGÉS DANS DIFFÉRENTS DOMAINES D’ACTIVITÉ: PRODUCTION, TECHNIQUE ET COMPTABILITÉ, UNE SÉRIE D’OUTILS SPÉCIALISÉS UTILES À LA CONCEPTION ET À LA CONDUITE DES ACTIVITÉS D’ASSISTANCE PRE ET POST-VENTE ET CELLES D’ANALYSE ET DE PRISE EN CHARGE DE LA SATISFACTION DE LA CLIENTÈLE. À L’ISSUE DE LA COURTE FORMATION, LES PARTICIPANTS AURONT DES COMPÉTENCES ET DES TECHNIQUES OPÉRATIONNELLES SPÉCIALISÉES DANS LE DOMAINE DU «SOINS AUX CLIENTS», QUI LEUR PERMETTRONT DE METTRE EN PLACE, DE MANIÈRE INDÉPENDANTE ET SANS RECOURS À DES CONSULTANTS EXTERNES, UN SYSTÈME AVANTAGEUX D’ASSISTANCE DIRECTE ET TÉLÉMATIQUE À LA CLIENTÈLE. CONTENU: CRM ET LA FORMATION À LA CONCENTRATION CLIENT PACTE POUR GAGNER ET FIDÉLISER GÉRER LES PLAINTES ET LES DEMANDES DES CLIENTS EXAMEN FINAL (French)
3 February 2022
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AZZANO DECIMO
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