(14075.09092020.173000378) TABLET (Q4076774)
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Project Q4076774 in Italy
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | (14075.09092020.173000378) TABLET |
Project Q4076774 in Italy |
Statements
28,300.0 Euro
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56,600.0 Euro
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50.0 percent
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TD NUOVE TECNOLOGIE S.R.L.
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IL PROGETTO TABLET MIRA ALLA REALIZZAZIONE DI UN SISTEMA CHE PRELEVA DATI DELLE ATTIVIT? DI CUSTOMER CARE DA SORGENTI DIFFERENTI PREESISTENTI, UN CENTRALINO VOIP E UN SISTEMA DI TICKETING, MANIPOLANDOLI ED AGGREGANDOLI, AL FINE DI COSTRUIRE UNA DASHBOARD INTEGRATA PER L?ANALISI DEI PRINCIPALI KPI DEL PROCESSO. IN TALE AMBITO SAR? INOLTRE ATTIVATA UNA FIGURA DIRIGENZIALE IN GRADO DI UTILIZZARE TALI INFORMAZIONI COME SUPPORTO ALLE DECISIONI IN AMBITO DI CUSTOMER CARE (Italian)
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DOES THE TABLET PROJECT AIM AT THE CREATION OF A SYSTEM THAT COLLECTS ACTIVITY DATA? CUSTOMER CARE FROM DIFFERENT PRE-EXISTING SOURCES, A VOIP SWITCHBOARD AND A TICKETING SYSTEM, MANIPULATING AND AGGREGATING THEM, IN ORDER TO BUILD AN INTEGRATED DASHBOARD FOR THE ANALYSIS OF THE MAIN KPIS OF THE PROCESS. IN THIS CONTEXT, SAR? ALSO ACTIVATED A MANAGER ABLE TO USE THIS INFORMATION AS A SUPPORT FOR DECISIONS IN THE FIELD OF CUSTOMER CARE (English)
27 January 2022
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LE PROJET DE TABLETTE VISE-T-IL LA CRÉATION D’UN SYSTÈME DE COLLECTE DE DONNÉES D’ACTIVITÉ? UN SERVICE CLIENT PROVENANT DE DIFFÉRENTES SOURCES PRÉEXISTANTES, UN STANDARD VOIP ET UN SYSTÈME DE BILLETTERIE, EN LES MANIPULANT ET EN LES AGRÉGEANT, AFIN DE CONSTRUIRE UN TABLEAU DE BORD INTÉGRÉ POUR L’ANALYSE DES PRINCIPAUX KPI DU PROCESSUS. DANS CE CONTEXTE, SAR? ÉGALEMENT ACTIVÉ UN GESTIONNAIRE CAPABLE D’UTILISER CES INFORMATIONS COMME UN SUPPORT POUR LES DÉCISIONS DANS LE DOMAINE DU SERVICE À LA CLIENTÈLE (French)
28 January 2022
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VECCHIANO
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