(16807.19102018.132000014) HELPU (Q2059235)
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Project Q2059235 in Italy
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | (16807.19102018.132000014) HELPU |
Project Q2059235 in Italy |
Statements
14,654.5 Euro
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29,309.0 Euro
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50.0 percent
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17 December 2018
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17 December 2019
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17 December 2019
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FIRLAB S.R.L.
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Q291026 (Deleted Item)
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43°46'11.53"N, 11°15'20.09"E
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IL PRESENTE PROGETTO PREVEDE LA REALIZZAZIONE DI DUE SERVIZI TRA LORO INTEGRATI: ? SUPPORTO ALL?INTRODUZIONE DI INNOVAZIONI NELLA GESTIONE DELLE RELAZIONI CON I CLIENTI (SERVIZIO B3.1); ? SUPPORTO ALL?INTRODUZIONE DI NUOVI PRODOTTI SUL MERCATO (SERVIZIO B1.2).ALL?INTERNO DEL SERVIZIO B3.1 LE ATTIVITA SI STRUTTURANO IN 2 OBIETTIVI OPERATIVI (OO), IL CUI SCOPO E SVILUPPARE L?APPLICAZIONE HELPU, CHE VUOLE ESSERE UNO STRUMENTO DI INTEGRAZIONE DI SERVIZI DI CUSTOMER CARE ALL?INTERNO DI APPLICAZIONI TERZE. HELP SI INTEGRERA AL PRODOTTO STAFFROSTER SVILUPPATO DA FIRLAB, UN SOFTWARE DI SCHEDULAZIONE E PIANIFICAZIONE DEL PERSONALE (ASSOCIABILE AI SOFTWARE DI WORKFORCE MANAGEMENT) E DELLE RISORSE INFRASTRUTTURALI AZIENDALI.HELPU AVRA DUE FUNZIONALITA DISTINTE MA INTEGRATE IN UNA SINGOLA APPLICAZIONE CHE CONSENTIRA UN UNICO ?ENTRY POINT? PER LA CONSULTAZIONE E LE MODIFICHE CHE IL CUSTOMER CARE DOVESSE EFFETTUARE. L?OO1 SI CONCENTRERA SULL?IDENTIFICAZIONE DI SOLUZIONI PER LA COMUNICAZIONE BIDIREZ (Italian)
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THIS PROJECT PROVIDES FOR THE DEPLOYMENT OF TWO INTEGRATED SERVICES: ? SUPPORT FOR THE INTRODUCTION OF INNOVATIONS IN THE MANAGEMENT OF RELATIONS WITH CLIENTS (SERVICE B3.1); ? SUPPORT FOR THE INTRODUCTION OF NEW PRODUCTS ON THE MARKET (SERVICE B1.2). INTERNAL OF SERVICE B3.1 THE ACTIVITIES ARE STRUCTURED IN 2 OPERATIONAL OBJECTIVES (OO), THE PURPOSE AND DEVELOPMENT OF THE HELPU APPLICATION, WHICH AIMS TO BE A TOOL FOR THE INTEGRATION OF CUSTOMER CARE SERVICES IN THIRD COUNTRIES. HELP IS INTEGRANGRA THE PRODUCT BY STRFROSTER, DEVELOPED BY FIRLAB, SOFTWARE FOR SCHEDULING AND PERSONNEL PLANNING (LINKED TO WORKFORCE MANAGEMENT SOFTWARE) AND INFRASTRUCTURE RESOURCES AZENDALI.HELPDU AVRA, TWO DISTINCT BUT INTEGRATED INTO A SINGLE APPLICATION WHICH WILL ALLOW A SINGLE ENTRY POINT? FOR CONSULTATION AND MODIFICATIONS TO BE MADE BY CUSTOMER CARE CUSTOMERS. L? OO1 CONCENRERA ON THE IDENTIFICATION OF SOLUTIONS FOR THE BIODIREZ COMMUNICATION (English)
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CE PROJET PRÉVOIT LA FOURNITURE DE DEUX SERVICES INTÉGRÉS: SOUTIEN À L’INTRODUCTION D’INNOVATIONS DANS LA GESTION DE LA RELATION CLIENT (SERVICE B3.1); LE SOUTIEN À L’INTRODUCTION DE NOUVEAUX PRODUITS SUR LE MARCHÉ (SERVICE B1.2).LES ACTIVITÉS AU SEIN DU SERVICE B3.1 SONT STRUCTURÉES EN 2 OBJECTIFS OPÉRATIONNELS (OO), DONT LA FINALITÉ ET LE DÉVELOPPEMENT DE L’APPLICATION HELPU, QUI VEUT ÊTRE UN OUTIL D’INTÉGRATION DES SERVICES D’ASSISTANCE À LA CLIENTÈLE DANS DES APPLICATIONS TIERCES. AIDER À INTÉGRER LE PRODUIT STAFFROSTER DÉVELOPPÉ PAR FIRLAB, UN LOGICIEL DE PLANIFICATION ET DE PLANIFICATION DU PERSONNEL (ASSOCIÉ AU LOGICIEL DE GESTION DE L’EFFECTIF) ET L’INFRASTRUCTURE D’AZIENDALI RESOURCES.HELPU AURA DEUX FONCTIONS DISTINCTES, MAIS INTÉGRÉE DANS UNE SEULE APPLICATION QUI PERMETTRA UN POINT D’ENTRÉE UNIQUE? POUR LA CONSULTATION ET LES CHANGEMENTS QUE LE SERVICE À LA CLIENTÈLE DEVRAIT APPORTER. L?OO1 SE CONCENTRE SUR L’IDENTIFICATION DE SOLUTIONS POUR LA COMMUNICATION BIDIREZ (French)
16 December 2021
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Identifiers
D11B18000590009
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