Ask us/Kratt reply to information queries (Q3068550)

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Project Q3068550 in Estonia
Language Label Description Also known as
English
Ask us/Kratt reply to information queries
Project Q3068550 in Estonia

    Statements

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    58,140.00 Euro
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    68,400.0 Euro
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    85.0 percent
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    1 October 2019
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    31 May 2020
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    Eesti Rahvusraamatukogu
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    15189
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    Iga päev esitatakse Eesti Rahvusraamatukogule küsimusi / infopäringuid. Need küsimused on tihti korduvate mustritega ja korduvatel teemadel. Just korduvatele küsimustele vastamiseks kulutame liiga palju inimressurssi. Aastas saab Eesti Rahvusraamatukogu ligikaudu 14 tuhat e-kirja küsimustega.

Projekti tulemusel valmib tehisintellektil tugineva rakenduse Chatboti prototüüp, mis on võimeline saabunud küsimused sorteerima teemade järgi ning korduvate mustritega esmatasandi küsimustele ise vastama. (Estonian)
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    Every day, questions/requests for information are submitted to the National Library of Estonia. These questions are often recurring patterns and recurring topics. It is precisely to answer recurrent questions that we spend too much human resources. The Estonian National Library receives about 14 thousand e-mails per year.

The project produces a prototype of the application Chatbot, based on artificial intelligence, which is able to sort the questions by topic and answer first-level questions with repetitive patterns. (English)
    16 August 2021
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    Chaque jour, les questions/demandes d’information sont soumises à la Bibliothèque nationale d’Estonie. Ces questions sont souvent des schémas récurrents et des sujets récurrents. C’est précisément pour répondre à des questions récurrentes que nous dépensons trop de ressources humaines. La Bibliothèque nationale d’Estonie reçoit environ 14 mille courriels par an.

Le projet produit un prototype de l’application Chatbot, basé sur l’intelligence artificielle, qui est capable de trier les questions par sujet et de répondre à des questions de premier niveau avec des motifs répétitifs. (French)
    26 November 2021
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    Identifiers

    2014-2020.12.03.19-0568
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