Business analysis of the operational processes of the Maritime Safety Service of the Maritime Safety Service of the Department for the Certification of Seafarers and Supervision of Maritime Education Institutions and of the Information System (Q3068378)
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Project Q3068378 in Estonia
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Business analysis of the operational processes of the Maritime Safety Service of the Maritime Safety Service of the Department for the Certification of Seafarers and Supervision of Maritime Education Institutions and of the Information System |
Project Q3068378 in Estonia |
Statements
16,830.00 Euro
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19,800.0 Euro
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85.0 percent
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24 November 2016
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23 March 2017
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Veeteede Amet
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59°26'8.56"N, 24°48'2.81"E
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11413
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Projekti eesmärk on analüüsida meremeestele tunnistuste väljastamise teenusprotsessi optimaalsust ja teenuse kvaliteeti kliendi vaatenurgast, pakkuda välja parim tulevikuvaade, suurendada efektiivsust ning hoida kokku kulusid ja tõsta teenuse kvaliteeti (Estonian)
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The aim of the project is to analyse the optimality of the service process for issuing certificates to seafarers and the quality of the service from the client’s perspective, to provide the best forward looking, to increase efficiency and to save costs and improve service quality. (English)
16 August 2021
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L’objectif du projet est d’analyser l’optimisation du processus de service pour la délivrance des certificats aux gens de mer et la qualité du service du point de vue du client, de fournir les meilleurs perspectives d’avenir, d’accroître l’efficacité, d’économiser des coûts et d’améliorer la qualité du service. (French)
26 November 2021
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Ziel des Projekts ist es, die Optimalität des Service-Prozesses für die Ausstellung von Zertifikaten an Seeleute und die Qualität des Dienstes aus der Sicht des Kunden zu analysieren, die besten Zukunftsperspektiven zu bieten, die Effizienz zu steigern und Kosten zu sparen und die Servicequalität zu verbessern. (German)
30 November 2021
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Identifiers
2014-2020.12.03.16-0131
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