CUSTOMER CARE PRINCIPLES AND TECHNIQUES (Q4272998)
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Project Q4272998 in Italy
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | CUSTOMER CARE PRINCIPLES AND TECHNIQUES |
Project Q4272998 in Italy |
Statements
3,270.0 Euro
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6,540.0 Euro
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50.0 percent
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SOFORM SOCIETA' CONSORTILE A RESPONSABILITA' LIMITATA
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IL CORSO PRINCIPI E TECNICHE DI CUSTOMER CARE, DI 60 ORE VERRà SVOLTO PRESSO LA SEDE DELL'AZIENDA LIBRA BILANCE SRL, VIA MAESTRI DEL LAVORO N°27 A PORCIA (PN). OBIETTIVI E RISULTATI ATTESI: IL CORSO INTENDE FORNIRE AI PARTECIPANTI, IMPEGNATI IN DIVERSE AREE AZIENDALI: COMMERCIALE, TECNICA E CONTABILE, UNA SERIE DI STRUMENTI SPECIALISTICI UTILI ALL'IDEAZIONE E ALLA CONDUZIONE DELLE ATTIVITà DI ASSISTENZA PRE E POST VENDITA E DI QUELLE DI ANALISI E CURA DELLA SODDISFAZIONE DEL CLIENTE. AL TERMINE DEL BREVE INTERVENTO FORMATIVO I PARTECIPANTI DISPORRANNO DI ABILITà E TECNICHE OPERATIVE SPECIALISTICHE NELL'AMBITO DELLA 'CUSTOMER CARE', CHE CONSENTIRANNO LORO DI PREDISPORRE, IN MODO AUTONOMO E SENZA IL RICORSO A CONSULENTI ESTERNI, UN VANTAGGIOSO SISTEMA DI ASSISTENZA DIRETTA E TELEMATICA DEL CLIENTE. CONTENUTI: PATTO FORMATIVO CRM E CUSTOMER CENTRICITY PER CONQUISTARE E FIDELIZZARE GESTIRE I RECLAMI E RICHIESTE DEL CLIENTE ESAME FINALE (Italian)
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THE 60-HOUR COURSE OF PRINCIPLES AND TECHNIQUES OF CUSTOMER CARE WILL BE CARRIED OUT AT THE HEADQUARTERS OF THE COMPANY LIBRA BILANCE SRL, VIA MASTERS OF WORK N°27 IN PORCIA (PN). OBJECTIVES AND EXPECTED RESULTS: THE COURSE AIMS TO PROVIDE PARTICIPANTS, ENGAGED IN DIFFERENT BUSINESS AREAS: COMMERCIAL, TECHNICAL AND ACCOUNTING, A SERIES OF SPECIALISED TOOLS USEFUL TO THE CONCEPTION AND CONDUCT OF PRE- AND POST-SALES ASSISTANCE ACTIVITIES AND THOSE OF ANALYSIS AND CARE FOR CUSTOMER SATISFACTION. AT THE END OF THE SHORT TRAINING, PARTICIPANTS WILL HAVE SPECIALISED OPERATIONAL SKILLS AND TECHNIQUES IN THE FIELD OF ‘CUSTOMER CARE’, WHICH WILL ALLOW THEM TO SET UP, INDEPENDENTLY AND WITHOUT THE USE OF EXTERNAL CONSULTANTS, AN ADVANTAGEOUS SYSTEM OF DIRECT AND TELEMATIC CUSTOMER ASSISTANCE. CONTENT: CRM AND CUSTOMER CENTRICITY TRAINING PACT TO WIN AND LOYALTY MANAGE COMPLAINTS AND CUSTOMER REQUESTS FINAL EXAM (English)
2 February 2022
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LE COURS DE 60 HEURES DE PRINCIPES ET TECHNIQUES DE SERVICE À LA CLIENTÈLE SERA RÉALISÉ AU SIÈGE DE LA SOCIÉTÉ LIBRA BILANCE SRL, VIA LES MASTERS DE TRAVAIL N°27 À PORCIA (PN). OBJECTIFS ET RÉSULTATS ESCOMPTÉS: LE COURS VISE À FOURNIR AUX PARTICIPANTS, ENGAGÉS DANS DIFFÉRENTS DOMAINES D’ACTIVITÉ: COMMERCIAL, TECHNIQUE ET COMPTABLE, UNE SÉRIE D’OUTILS SPÉCIALISÉS UTILES À LA CONCEPTION ET À LA CONDUITE DES ACTIVITÉS D’ASSISTANCE PRE ET POST-VENTE ET CELLES D’ANALYSE ET DE PRISE EN CHARGE DE LA SATISFACTION DE LA CLIENTÈLE. À L’ISSUE DE LA COURTE FORMATION, LES PARTICIPANTS AURONT DES COMPÉTENCES ET DES TECHNIQUES OPÉRATIONNELLES SPÉCIALISÉES DANS LE DOMAINE DU «SOINS AUX CLIENTS», QUI LEUR PERMETTRONT DE METTRE EN PLACE, DE MANIÈRE INDÉPENDANTE ET SANS RECOURS À DES CONSULTANTS EXTERNES, UN SYSTÈME AVANTAGEUX D’ASSISTANCE DIRECTE ET TÉLÉMATIQUE À LA CLIENTÈLE. CONTENU: CRM ET LA FORMATION À LA CONCENTRATION CLIENT PACTE POUR GAGNER ET FIDÉLISER GÉRER LES PLAINTES ET LES DEMANDES DES CLIENTS EXAMEN FINAL (French)
3 February 2022
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PORCIA
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