LEONARDELLI: SKILLS FOR QUALITY SERVICE (Q661991): Difference between revisions
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Revision as of 01:45, 16 July 2020
Project in Italy financed by DG Regio
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | LEONARDELLI: SKILLS FOR QUALITY SERVICE |
Project in Italy financed by DG Regio |
Statements
8,100.0 Euro
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16,200.0 Euro
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50.0 percent
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30 April 2019
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24 June 2020
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CIEFFE SRL UNIPERSONALE
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Q257582 (Deleted Item)
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46°3'59.11"N, 11°7'32.74"E
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IL CORSO OFFRE UN¿OPPORTUNITà AI DIPENDENTI DI LEONARDELLI SRL DI RIQUALIFICARE LE COMPETENZE PROFESSIONALI NELL'AMBITO DELLA VENDITA AL DETTAGLIO, IN PARTICOLARE NELLA GESTIONE DEL CLIENTE. L'AZIENDA MIRA A INNALZARE LA QUALITà DEL SERVIZIO CON EFFETTI TANGIBILI SIA SUL LIVELLO DI SODDISFAZIONE DELLA CLIENTELA CHE SULL'ACQUISIZIONE DI NUOVE FASCE DI MERCATO. IL PROGETTO PRESENTA UN MONTE ORE PRINCIPALE DEDICATO ALLA FORMAZIONE D'AULA/LABORATORIO E UN MONTE ORE COMPLEMENTARE IN AFFIANCAMENTO INDIVIDUALE PER LA PERSONALIZZAZIONE DEGLI APPRENDIMENTI. LE LEZIONI SI SVOLGONO NEGLI ORARI PIù CONSONI PER CONCILIARE IMPEGNO PROFESSIONALE E FORMATIVO. E' PREVISTO ATTESTATO DI PARTECIPAZIONE FINALE. (Italian)
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THIS COURSE OFFERS A VALUE FOR EMPLOYEES OF LEONARDELLI SRL TO UPGRADE PROFESSIONAL SKILLS IN THE RETAIL SECTOR, IN PARTICULAR IN CUSTOMER MANAGEMENT. THE COMPANY AIMS TO RAISE THE QUALITY OF THE SERVICE WITH TANGIBLE EFFECTS BOTH ON THE LEVEL OF CUSTOMER SATISFACTION AND ON THE ACQUISITION OF NEW MARKET BANDS. THE PROJECT HAS A PRIMARY NUMBER OF HOURS DEVOTED TO THE FORMATION OF THE CHAMBER/LABORATORY AND AN ADDITIONAL NUMBER OF HOURS IN INDIVIDUAL MENTORING FOR THE PERSONALISATION OF LEARNING. THE LECTURES SHALL TAKE PLACE WITHIN THE WORKING HOURS WHICH SHALL BE APPROPRIATE IN ORDER TO RECONCILE WORK AND TRAINING. THERE IS A FINAL ATTENDANCE CERTIFICATE. (English)
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Identifiers
B66B19000150001
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