Store Support (Q4000518): Difference between revisions
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Looking for lasting improvements in your organisation in terms of sales, service and customer satisfaction? Store Support is the largest research agency in the Netherlands. In 2004 we started Store Support. We developed ourselves to become the market leader in mystery shopping. For a few years, we have also increasingly focused on developments in the field of sustainable employability of employees with our clients. In the meantime, we notice that this requires a different approach than the experience of the customer journey. Although there are already many successful projects, it appears to be a different approach to commitment and cultural range for our employees. And with the experience we have now and to be ready for the future, we also want to offer our own employees the opportunity to develop in this. That’s the ambition. At the grassroots level, this requires improving the sustainable employability of our own employees. Only then will we be able to promote this ambition at the core. Now the challenge is to understand all employees and to ensure that employees also act towards this ambition. This requires a different way of working for many, which suits the wishes and requirements of today’s current requirements and wishes of our clients. To achieve this, self-organising teams are used for which experimentation, innovation and adaptation are central. At the heart of this is to change the organisation of the work in dialogue with the employees. The approach is based on the principles of Agile. An Agile organisation is explicitly a learning organisation. Employees are given the opportunity and are encouraged to develop every day. (English) | |||||||||||||||
| Property / summary: Looking for lasting improvements in your organisation in terms of sales, service and customer satisfaction? Store Support is the largest research agency in the Netherlands. In 2004 we started Store Support. We developed ourselves to become the market leader in mystery shopping. For a few years, we have also increasingly focused on developments in the field of sustainable employability of employees with our clients. In the meantime, we notice that this requires a different approach than the experience of the customer journey. Although there are already many successful projects, it appears to be a different approach to commitment and cultural range for our employees. And with the experience we have now and to be ready for the future, we also want to offer our own employees the opportunity to develop in this. That’s the ambition. At the grassroots level, this requires improving the sustainable employability of our own employees. Only then will we be able to promote this ambition at the core. Now the challenge is to understand all employees and to ensure that employees also act towards this ambition. This requires a different way of working for many, which suits the wishes and requirements of today’s current requirements and wishes of our clients. To achieve this, self-organising teams are used for which experimentation, innovation and adaptation are central. At the heart of this is to change the organisation of the work in dialogue with the employees. The approach is based on the principles of Agile. An Agile organisation is explicitly a learning organisation. Employees are given the opportunity and are encouraged to develop every day. (English) / rank | |||||||||||||||
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| Property / summary: Looking for lasting improvements in your organisation in terms of sales, service and customer satisfaction? Store Support is the largest research agency in the Netherlands. In 2004 we started Store Support. We developed ourselves to become the market leader in mystery shopping. For a few years, we have also increasingly focused on developments in the field of sustainable employability of employees with our clients. In the meantime, we notice that this requires a different approach than the experience of the customer journey. Although there are already many successful projects, it appears to be a different approach to commitment and cultural range for our employees. And with the experience we have now and to be ready for the future, we also want to offer our own employees the opportunity to develop in this. That’s the ambition. At the grassroots level, this requires improving the sustainable employability of our own employees. Only then will we be able to promote this ambition at the core. Now the challenge is to understand all employees and to ensure that employees also act towards this ambition. This requires a different way of working for many, which suits the wishes and requirements of today’s current requirements and wishes of our clients. To achieve this, self-organising teams are used for which experimentation, innovation and adaptation are central. At the heart of this is to change the organisation of the work in dialogue with the employees. The approach is based on the principles of Agile. An Agile organisation is explicitly a learning organisation. Employees are given the opportunity and are encouraged to develop every day. (English) / qualifier | |||||||||||||||
point in time: 26 January 2022
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Revision as of 16:09, 26 January 2022
Project Q4000518 in Netherlands
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Store Support |
Project Q4000518 in Netherlands |
Statements
31 December 1999
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31 December 1999
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Store Support
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8604DK
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Op zoek naar blijvende verbeteringen in uw organisatie op het gebied van verkoop, service en klanttevredenheid? Store Support is het grootste onderzoeksbureau van Nederland. In 2004 begonnen wij Store Support. We ontwikkelden ons met vallen en opstaan tot marktleider in mystery shopping. Sinds enkele jaren zijn we ons bij onze opdrachtgevers ook steeds meer gaan richten op ontwikkelingen op het gebied van duurzame inzetbaarheid van medewerkers. Inmiddels merken wij dat dit een andere benadering vraagt dan de beleving bij de customer journey. Hoewel er al sprake is van veel geslaagde projecten blijkt het voor onze medewerkers een andere benadering van inzet en cultuurwaaier te zijn. En met de ervaring die we nu hebben en om klaar te zijn voor de toekomst willen wij onze eigen medewerkers ook de mogelijkheid te bieden om zich daarin te ontwikkelen. Dat is de ambitie. In de basis vraagt dit om verbetering van de duurzame inzetbaarheid van onze eigen medewerkers. Want dan pas kunnen we in de kern ook deze ambitie uitdragen. Nu is de uitdaging om alle medewerkers hiervan te doorgronden en ervoor te zorgen dat medewerkers ook gaan handelen naar deze ambitie. Dit vergt voor vele een andere manier van werken, die past bij de wensen en eisen van de heden ten daagse eisen en wensen van onze opdrachtgevers. Om dit te realiseren worden zelforganiserende teams ingezet waarvoor experimenteren, innoveren en aanpassen centraal staan. Centraal hierin staat het in dialoog met de medewerkers aanpassen van de organisatie van het werk. De aanpak is gebaseerd op de principes van Agile. Een Agile organisatie is nadrukkelijk een lerende organisatie. De medewerkers krijgen de kans en worden gestimuleerd zich elke dag te ontwikkelen. (Dutch)
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Looking for lasting improvements in your organisation in terms of sales, service and customer satisfaction? Store Support is the largest research agency in the Netherlands. In 2004 we started Store Support. We developed ourselves to become the market leader in mystery shopping. For a few years, we have also increasingly focused on developments in the field of sustainable employability of employees with our clients. In the meantime, we notice that this requires a different approach than the experience of the customer journey. Although there are already many successful projects, it appears to be a different approach to commitment and cultural range for our employees. And with the experience we have now and to be ready for the future, we also want to offer our own employees the opportunity to develop in this. That’s the ambition. At the grassroots level, this requires improving the sustainable employability of our own employees. Only then will we be able to promote this ambition at the core. Now the challenge is to understand all employees and to ensure that employees also act towards this ambition. This requires a different way of working for many, which suits the wishes and requirements of today’s current requirements and wishes of our clients. To achieve this, self-organising teams are used for which experimentation, innovation and adaptation are central. At the heart of this is to change the organisation of the work in dialogue with the employees. The approach is based on the principles of Agile. An Agile organisation is explicitly a learning organisation. Employees are given the opportunity and are encouraged to develop every day. (English)
26 January 2022
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Identifiers
2018EUSF2012947
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