Mercedes-Benz Customer Assistance Center Maastricht (Q3998097): Difference between revisions
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(Changed label, description and/or aliases in es, and other parts: Adding Spanish translations) |
(Changed label, description and/or aliases in en, and other parts: Adding English translations) |
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Mercedes-Benz Customer Assistance Center Maastricht | |||||||||||||||
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Mercedes-Benz Customer Assistance Center Maastricht N.V. (MBCAC) is the contact point for all existing and potential customers in Europe. A mutilingual staff provides a wide range of customer services such as complaint handling, enquiry fulfillment and fulfillment of customer loyalty programs. 24-hour service and the coordination and management of roadside assistance 365 days a year is an important aspect of the work. Very modern technology and a team of professionals make it possible for the services provided to be of the very best quality. At the time, several inefficiencies were found in the work that could be solved by better organisation of the work. In order to improve the sustainable employability and self-reliance of employees, a new project is started from an external consultant. Creating lasting change is a huge challenge, which is why this project supported by the European Social Fund is needed. MBCAC wants to further develop its business as an excellent service provider. The way in which this success can be achieved in such a context is through a truly strong collaborative culture and a healthy working environment which should also be able to bend along with the rapidly increasing capacity limit of the number of employees. The external consultant will use individual coaching programs and optimisations to improve this. The solution lies in the concept of Activity Based Working (ABW) which looks at the needs of the individual employee and focuses on activities that this person feels good at increasing pleasure in working, promoting learning culture and reducing work stress. (English) | |||||||||||||||
| Property / summary: Mercedes-Benz Customer Assistance Center Maastricht N.V. (MBCAC) is the contact point for all existing and potential customers in Europe. A mutilingual staff provides a wide range of customer services such as complaint handling, enquiry fulfillment and fulfillment of customer loyalty programs. 24-hour service and the coordination and management of roadside assistance 365 days a year is an important aspect of the work. Very modern technology and a team of professionals make it possible for the services provided to be of the very best quality. At the time, several inefficiencies were found in the work that could be solved by better organisation of the work. In order to improve the sustainable employability and self-reliance of employees, a new project is started from an external consultant. Creating lasting change is a huge challenge, which is why this project supported by the European Social Fund is needed. MBCAC wants to further develop its business as an excellent service provider. The way in which this success can be achieved in such a context is through a truly strong collaborative culture and a healthy working environment which should also be able to bend along with the rapidly increasing capacity limit of the number of employees. The external consultant will use individual coaching programs and optimisations to improve this. The solution lies in the concept of Activity Based Working (ABW) which looks at the needs of the individual employee and focuses on activities that this person feels good at increasing pleasure in working, promoting learning culture and reducing work stress. (English) / rank | |||||||||||||||
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| Property / summary: Mercedes-Benz Customer Assistance Center Maastricht N.V. (MBCAC) is the contact point for all existing and potential customers in Europe. A mutilingual staff provides a wide range of customer services such as complaint handling, enquiry fulfillment and fulfillment of customer loyalty programs. 24-hour service and the coordination and management of roadside assistance 365 days a year is an important aspect of the work. Very modern technology and a team of professionals make it possible for the services provided to be of the very best quality. At the time, several inefficiencies were found in the work that could be solved by better organisation of the work. In order to improve the sustainable employability and self-reliance of employees, a new project is started from an external consultant. Creating lasting change is a huge challenge, which is why this project supported by the European Social Fund is needed. MBCAC wants to further develop its business as an excellent service provider. The way in which this success can be achieved in such a context is through a truly strong collaborative culture and a healthy working environment which should also be able to bend along with the rapidly increasing capacity limit of the number of employees. The external consultant will use individual coaching programs and optimisations to improve this. The solution lies in the concept of Activity Based Working (ABW) which looks at the needs of the individual employee and focuses on activities that this person feels good at increasing pleasure in working, promoting learning culture and reducing work stress. (English) / qualifier | |||||||||||||||
point in time: 16 January 2022
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Revision as of 09:25, 16 January 2022
Project Q3998097 in Netherlands
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Mercedes-Benz Customer Assistance Center Maastricht |
Project Q3998097 in Netherlands |
Statements
31 December 1999
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31 December 1999
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Mercedes-Benz Customer Assistance Center Maastricht
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6229GK
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Mercedes-Benz Customer Assistance Center Maastricht N.V. (MBCAC) is het contactpunt voor alle bestaande en potentiële klanten in Europa. Een mutilingual staff verzorgt een breed scala aan customer services zoals klachtenafhandeling, enquiry fulfillment en het vervullen van customer loyalty programs. 24-uurs service en de coördinatie en het management van assistentie langs de weg 365 dagen per jaar vormt een belangrijk aspect van de werkzaamheden. Zeer moderne technologie en een team van professionals maken het mogelijk dat de geleverde diensten van de allerbeste kwaliteit zijn. Destijds zijn er meerdere inefficiënties gevonden in de werkzaamheden die door betere organisatie van het werk opgelost kunnen worden. Om de duurzame inzetbaarheid en zelfredzaamheid van medewerkers te verbeteren wordt er vanuit een externe adviseur een nieuw project gestart. Een blijvende verandering creëren is een enorme uitdaging, daarom is er behoefte aan dit door de Europees Sociaal Fonds gesteunde project. MBCAC wilt haar bedrijf verder ontwikkelen als een uitstekende dienstverlener. De manier waarop dit succes in een dergelijke context kan worden bereikt, is door een echt sterke samenwerkingscultuur en een gezonde werksfeer welke ook moet kunnen meebuigen met het in snel tempo stijgende capaciteitslimiet van het aantal medewerkers. De externe adviseur zal hier middels individuele coachingtrajecten en optimalisaties verbetering in doorbrengen. De oplossing ligt hierbij het concept van Activity Based Working (ABW) waarbij gekeken wordt naar de behoeften van de individuele medewerker en deze toespitsen op werkzaamheden waar deze persoon zich goed in voelt waarmee het plezier in werken wordt verhoogd, de leercultuur wordt bevorderd en werkstress wordt teruggedrongen. (Dutch)
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Il Centro Assistenza Clienti Mercedes-Benz Maastricht N.V. (MBCAC) è il punto di contatto per tutti i clienti esistenti e potenziali in Europa. Uno staff mutilinguale fornisce una vasta gamma di servizi ai clienti come la gestione dei reclami, l'adempimento delle richieste e l'adempimento dei programmi di fidelizzazione dei clienti. Il servizio 24 ore su 24 e il coordinamento e la gestione dell'assistenza stradale 365 giorni all'anno costituiscono un aspetto importante del lavoro. La tecnologia molto moderna e un team di professionisti rendono possibile che i servizi forniti siano della migliore qualità. All'epoca, diverse inefficienze sono state riscontrate nel lavoro che poteva essere risolto con una migliore organizzazione del lavoro. Al fine di migliorare l'occupabilità sostenibile e l'autonomia dei dipendenti, viene avviato un nuovo progetto da un consulente esterno. Creare cambiamenti duraturi è una sfida enorme, motivo per cui questo progetto sostenuto dal Fondo sociale europeo è necessario. MBCAC vuole sviluppare ulteriormente la propria attività come fornitore di servizi eccellente. Il modo in cui questo successo può essere raggiunto in tale contesto è attraverso una cultura collaborativa veramente forte e un ambiente di lavoro sano che dovrebbe anche essere in grado di piegarsi insieme al rapido aumento del limite di capacità del numero di dipendenti. Il consulente esterno utilizzerà programmi di coaching individuali e ottimizzazioni per migliorare questo. La soluzione risiede nel concetto di Activity Based Working (ABW) che esamina le esigenze del singolo dipendente e si concentra sulle attività che questa persona si sente bene ad aumentare il piacere nel lavoro, promuovere la cultura dell'apprendimento e ridurre lo stress lavorativo. (Italian)
16 January 2022
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El Centro de Atención al Cliente de Mercedes-Benz Maastricht N.V. (MBCAC) es el punto de contacto para todos los clientes existentes y potenciales en Europa. Un personal mutilingual proporciona una amplia gama de servicios al cliente, como el manejo de quejas, el cumplimiento de consultas y el cumplimiento de los programas de fidelización del cliente. El servicio 24 horas y la coordinación y gestión de la asistencia en carretera los 365 días del año es un aspecto importante del trabajo. Tecnología muy moderna y un equipo de profesionales hacen posible que los servicios prestados sean de la mejor calidad. En ese momento, se encontraron varias ineficiencias en el trabajo que podrían resolverse mediante una mejor organización del trabajo. Con el fin de mejorar la empleabilidad sostenible y la autosuficiencia de los empleados, se inicia un nuevo proyecto de un consultor externo. Crear un cambio duradero es un gran reto, por lo que este proyecto apoyado por el Fondo Social Europeo es necesario. MBCAC quiere seguir desarrollando su negocio como un excelente proveedor de servicios. La forma en que este éxito puede lograrse en este contexto es a través de una cultura colaborativa verdaderamente fuerte y un entorno de trabajo saludable que también debería ser capaz de flexibilizar junto con el rápido aumento del límite de capacidad del número de empleados. El consultor externo utilizará programas de coaching individuales y optimizaciones para mejorar esto. La solución radica en el concepto de Trabajo Basado en Actividad (ABW), que analiza las necesidades de cada empleado y se centra en las actividades que esta persona se siente bien para aumentar el placer en el trabajo, promover la cultura del aprendizaje y reducir el estrés laboral. (Spanish)
16 January 2022
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Mercedes-Benz Customer Assistance Center Maastricht N.V. (MBCAC) is the contact point for all existing and potential customers in Europe. A mutilingual staff provides a wide range of customer services such as complaint handling, enquiry fulfillment and fulfillment of customer loyalty programs. 24-hour service and the coordination and management of roadside assistance 365 days a year is an important aspect of the work. Very modern technology and a team of professionals make it possible for the services provided to be of the very best quality. At the time, several inefficiencies were found in the work that could be solved by better organisation of the work. In order to improve the sustainable employability and self-reliance of employees, a new project is started from an external consultant. Creating lasting change is a huge challenge, which is why this project supported by the European Social Fund is needed. MBCAC wants to further develop its business as an excellent service provider. The way in which this success can be achieved in such a context is through a truly strong collaborative culture and a healthy working environment which should also be able to bend along with the rapidly increasing capacity limit of the number of employees. The external consultant will use individual coaching programs and optimisations to improve this. The solution lies in the concept of Activity Based Working (ABW) which looks at the needs of the individual employee and focuses on activities that this person feels good at increasing pleasure in working, promoting learning culture and reducing work stress. (English)
16 January 2022
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Identifiers
2019EUSF2011089
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