Higher quality of administrative service by introducing higher standards and improving the user feedback system (Q3836400): Difference between revisions
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(Changed label, description and/or aliases in en: translated_label) |
(Created claim: summary (P836): The project is aimed at increasing the quality of administrative services in connection with the extension of the application of complex administrative services. The project consists of four activities. The first and second activities provide for the introduction of higher common and own standards for quality of administrative service by developing new common (mandatory) standards for administrative services and their regulatory regulation, prep...) |
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The project is aimed at increasing the quality of administrative services in connection with the extension of the application of complex administrative services. The project consists of four activities. The first and second activities provide for the introduction of higher common and own standards for quality of administrative service by developing new common (mandatory) standards for administrative services and their regulatory regulation, preparation of sample own standards for administrative services, updating the Manual for the development of the Client Charter, preparation of 5 pilot charters of the client and updating the content of the reporting forms for administrative services in the IISDA. The third and fourth activities focus on the system for feedback from users of administrative services. An analysis of user feedback mechanisms and proposals for regulatory changes will be prepared and the Methodology for surveying and measuring user satisfaction will be updated. 4 pilot trainings will be carried out to implement feedback mechanisms and conduct user satisfaction survey and measurement. A secret client survey will be conducted. (English) | |||||||||||||||
| Property / summary: The project is aimed at increasing the quality of administrative services in connection with the extension of the application of complex administrative services. The project consists of four activities. The first and second activities provide for the introduction of higher common and own standards for quality of administrative service by developing new common (mandatory) standards for administrative services and their regulatory regulation, preparation of sample own standards for administrative services, updating the Manual for the development of the Client Charter, preparation of 5 pilot charters of the client and updating the content of the reporting forms for administrative services in the IISDA. The third and fourth activities focus on the system for feedback from users of administrative services. An analysis of user feedback mechanisms and proposals for regulatory changes will be prepared and the Methodology for surveying and measuring user satisfaction will be updated. 4 pilot trainings will be carried out to implement feedback mechanisms and conduct user satisfaction survey and measurement. A secret client survey will be conducted. (English) / rank | |||||||||||||||
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| Property / summary: The project is aimed at increasing the quality of administrative services in connection with the extension of the application of complex administrative services. The project consists of four activities. The first and second activities provide for the introduction of higher common and own standards for quality of administrative service by developing new common (mandatory) standards for administrative services and their regulatory regulation, preparation of sample own standards for administrative services, updating the Manual for the development of the Client Charter, preparation of 5 pilot charters of the client and updating the content of the reporting forms for administrative services in the IISDA. The third and fourth activities focus on the system for feedback from users of administrative services. An analysis of user feedback mechanisms and proposals for regulatory changes will be prepared and the Methodology for surveying and measuring user satisfaction will be updated. 4 pilot trainings will be carried out to implement feedback mechanisms and conduct user satisfaction survey and measurement. A secret client survey will be conducted. (English) / qualifier | |||||||||||||||
point in time: 2 December 2021
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Revision as of 12:18, 2 December 2021
Project Q3836400 in Bulgaria
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Higher quality of administrative service by introducing higher standards and improving the user feedback system |
Project Q3836400 in Bulgaria |
Statements
753,306.11 Bulgarian lev
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886,242.48 Bulgarian lev
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0.85 percent
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1 June 2018
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30 April 2021
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Q3836391 (Deleted Item)
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Проектът е насочен към повишаване на качеството на административното обслужване във връзка с разширяване прилагането на комплексно административно обслужване.Проектът се състои от четири дейности.Първата и втората дейност предвиждат въвеждане на по-високи общи и собствени стандарти за качество на административното обслужване чрез разработване на нови общи (задължителни) стандарти за административно обслужване и тяхното нормативно регламентиране, изготвяне на примерни собствени стандарти за административно обслужване, актуализиране на Ръководството за разработване на Харта на клиента, изготвяне на 5 пилотни харти на клиента и актуализиране на съдържанието на отчетните форми за административно обслужване в ИИСДА.Третата и четвъртата дейност акцентират върху системата за обратна връзка от потребителите на административни услуги. Ще се изготви анализ на механизмите за обратна връзка от потребителите и предложения за нормативни промени и ще се актуализира Методологията за проучване и измерване удовлетвореността на потребителите. Ще се проведат 4 пилотни обучения за прилагане на механизмите за обратна връзка и за провеждане на проучване и измерване на удовлетвореността на потребителите. Ще се проведе проучване по метода "Таен клиент". (Bulgarian)
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The project is aimed at increasing the quality of administrative services in connection with the extension of the application of complex administrative services. The project consists of four activities. The first and second activities provide for the introduction of higher common and own standards for quality of administrative service by developing new common (mandatory) standards for administrative services and their regulatory regulation, preparation of sample own standards for administrative services, updating the Manual for the development of the Client Charter, preparation of 5 pilot charters of the client and updating the content of the reporting forms for administrative services in the IISDA. The third and fourth activities focus on the system for feedback from users of administrative services. An analysis of user feedback mechanisms and proposals for regulatory changes will be prepared and the Methodology for surveying and measuring user satisfaction will be updated. 4 pilot trainings will be carried out to implement feedback mechanisms and conduct user satisfaction survey and measurement. A secret client survey will be conducted. (English)
2 December 2021
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България
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Identifiers
BG05SFOP001-2.007-0001
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