Services and Processes for Comprehensive Relationship with the Tax User (Q3215584): Difference between revisions
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| Property / budget | |||||||
41,752,998.4 Euro
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| Property / budget: 41,752,998.4 Euro / rank | |||||||
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50.0 percent
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| Property / co-financing rate: 50.0 percent / rank | |||||||
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| Property / EU contribution | |||||||
20,876,499.2 Euro
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| Property / EU contribution: 20,876,499.2 Euro / rank | |||||||
Normal rank | |||||||
Revision as of 09:28, 21 October 2021
Project Q3215584 in Spain
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Services and Processes for Comprehensive Relationship with the Tax User |
Project Q3215584 in Spain |
Statements
20,876,499.2 Euro
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41,752,998.4 Euro
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50.0 percent
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1 October 2014
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31 December 2022
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GENERALITAT DE CATALUNYA - DEPARTAMENTO DE ECONOMIA Y HACIENDA
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41°51'8.32"N, 1°34'28.20"E
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99002
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Es el proyecto de modernización de la Agencia Tributaria de Cataluña que arranca a mediados del 2014 y que pretende establecer una relación de confianza con los contribuyentes acompañándolos a través de los canales de comunicación más adecuados en cada momento y en función de sus necesidades._x000D_ Para conseguirlo, se debe dotar a la ATC de una Plataforma de Servicios Digitales robusta y adecuada que posibilite realizar esta transformación con garantías de éxito, mejorando desde el software de Gestión Tributaria y Recaudación, las herramientas de comunicación, introduciendo elementos de análisis de datos y de Big Data, estableciendo mecanismos de control de la calidad de los datos, desarrollo del concepto de expediente electrónico y, por supuesto, desarrollando una plataforma omnicanal que nos permita ofrecer a los contribuyentes toda la información y los procesos que pueden necesitar desde el canal de interacción elegido, mejorando la eficiencia y la eficacia de la carta de servicios de la Agencia reorientándolos en una visión centrada en el contribuyente y sus expectativas. (Spanish)
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It is the modernization project of the Tax Agency of Catalonia, which starts in 2014 and seek to establish a relationship of trust with taxpayers by accompanying them through the most appropriate communication channels anytime and according to their needs. _x000D_ To achieve this, the ATC (Tax Agency of Catalonia) should be provided with a robust and appropriate Digital Services Platform. This will make possible to carry out the transformation with guarantees of success, improving from the Tax Management and Collection software, the communication tools, introducing elements of Data Analysis and Big Data, establishing data quality control mechanisms, development of the electronic file concept and, of course, developing and omnichannel platform. All this processes allows Agency to offer taxpayers all the information and processes it may be needed from the chosen interaction channel, improving the efficiency and efficacy of the Agency¿s service chart, redirecting them in a vision focused on the taxpayer and his expectations. (English)
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Varios Municipios de Cataluña
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Identifiers
GO10-010346
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