CENTRAL ALARM RECEIVER AND VIRTUAL OPERATOR (Q3177574): Difference between revisions
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(Created claim: summary (P836): Archer Corporate System is the only product of Independent Consulting Services SL (SCI). It is a platform for integration of physical security systems (Physical Security Integration Management: PSIM)._x000D_ Within physical security there is the concept of CRA, Central Alarm Receiver. From the point of view of users a CRA is a monitoring and management center for security alarms. That is, a place, or several, where human operators receive inform...) |
(Changed label, description and/or aliases in en: translated_label) |
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CENTRAL ALARM RECEIVER AND VIRTUAL OPERATOR | |||
Revision as of 18:54, 12 October 2021
Project Q3177574 in Spain
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | CENTRAL ALARM RECEIVER AND VIRTUAL OPERATOR |
Project Q3177574 in Spain |
Statements
444,895.1 Euro
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523,406.0 Euro
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85.0 percent
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1 January 2020
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31 December 2020
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SERVICIOS DE CONSULTORIA INDEPENDIENTE, S.L.
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28°7'43.93"N, 15°26'5.64"W
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35016
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Arquero Sistema Corporativo es el único producto de Servicios de Consultoría Independiente SL (SCI). Es una plataforma de integración de sistemas de seguridad física (Physical Security Integration Management: PSIM)._x000D_ Dentro de la seguridad física existe el concepto de CRA, Central Receptora de Alarmas. Desde el punto de vista de los usuarios una CRA es un centro de monitoreo y gestión de alarmas de seguridad. Es decir, un local, o varios, donde operadores humanos reciben información de alarmas e incidencias (eventos) de los sistemas monitorizados y las gestionan para proteger los activos de la empresa._x000D_ En Arquero una CRA lo componen los módulos y funcionalidades software que permite a los usuarios realizar toda esta operativa. La versión actual de Arquero (5.1) dispone de una CRA operativa, pero se ha demostrado totalmente disfuncional para grandes sistemas. La CRA actual permite recibir los eventos y, gestionando uno a uno, permite su clasificación hasta que se cierra la incidencia. En grandes instalaciones (Telefónica de España, con más de 7.000 instalaciones; El Corte Inglés, con más de 1.000; Iberdrola, con más de 70.000) se recibe un volumen muy alto de eventos con el consiguiente coste en la operativa (número de operadores necesarios en cada turno para clasificar y resolver cada incidencia)._x000D_ _x000D_ El nuevo módulo CRA-OP presenta dos ventajas principales:_x000D_ - La gestión que realiza el operador humano se orienta a resolver "asuntos". Un asunto es un conjunto de eventos que se gestionan y resuelven como un todo._x000D_ - Se añade un "Operador Virtual". Es un software que gestiona y cierra automáticamente los asuntos que son clasificados como "falsa alarma". Con esto se impide que lleguen a los operadores humanos._x000D_ Los algoritmos de decisión para clasificar un asunto como falsa alarma son heurísticos. Es decir, han sido desarrollados por los operadores humanos actuales, que los ejecutan de forma totalmente metódica. (Spanish)
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Archer Corporate System is the only product of Independent Consulting Services SL (SCI). It is a platform for integration of physical security systems (Physical Security Integration Management: PSIM)._x000D_ Within physical security there is the concept of CRA, Central Alarm Receiver. From the point of view of users a CRA is a monitoring and management center for security alarms. That is, a place, or several, where human operators receive information about alarms and incidents (events) from the monitored systems and manage them to protect the assets of the company._x000D_ In Arquero a CRA is composed of the software modules and functionalities that allow users to perform all this operation. The current version of Arquero (5.1) has an operational CRA, but has been shown to be completely dysfunctional for large systems. The current CRA allows to receive the events and, managing one by one, allows their classification until the incident is closed. In large installations (Telefónica de España, with more than 7,000 installations; The English Court, with more than 1,000; Iberdrola, with more than 70,000) receives a very high volume of events with the consequent cost in the operation (number of operators needed in each shift to classify and solve each incident)._x000D_ _x000D_ The new CRA-OP module has two main advantages:_x000D_ — The management performed by the human operator is oriented to solve “matters”. A subject is a set of events that are managed and resolved as a whole._x000D_ — A “Virtual Operator” is added. It is a software that automatically manages and closes matters that are classified as “false alarm”. This prevents them from reaching human operators._x000D_ Decision algorithms to classify a subject as a false alarm are heuristic. In other words, they have been developed by today’s human operators, who execute them in a totally methodical way. (English)
12 October 2021
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Palmas de Gran Canaria, Las
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Identifiers
IDI-20200421
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