DIGITAL CUSTOMER CARE — WE EXPERT ON CUSTOMER CARE (Q1802701): Difference between revisions
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Revision as of 20:36, 15 July 2020
Project in Italy financed by DG Regio
Language | Label | Description | Also known as |
---|---|---|---|
English | DIGITAL CUSTOMER CARE — WE EXPERT ON CUSTOMER CARE |
Project in Italy financed by DG Regio |
Statements
20,021.0 Euro
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40,042.0 Euro
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50.0 percent
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6 November 2018
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30 December 2020
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I.N.I.A.P.A. VENETO S. CONSORTILE A R.L. - ISTITUTO NAZIONALE PERL'ISTRUZIONE E L'ADDESTRAMENTO PROFESSIONALE ARTIGIANI DEL VENETO
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VIENE PROPOSTA UNA WORK EXPERIENCE DI TIPO SPECIALISTICO FINALIZZATA A FORMARE IL PROFILO PROFESSIONALE DELL'ESPERTO DIGITAL CUSTOMER CARE. QUESTO PROFILO SI OCCUPA DI SEGUIRE I *individuo* E DOPO L'ACQUISITO, IN PARTICOLARE SI OCCUPA, TRAMITE I DIVERSI CANALI DIGITALI E NON, DI FORNIRE INFORMAZIONI IN MERITO AI PRODOTTI/SERVIZI DELL'AZIENDA E ACCOGLIE LE PROBLEMATICHE E LE RICHIESTE DEI CONSUMATORI, INDIVIDUARNE LE POSSIBILI SOLUZIONI. SI OCCUPA, INOLTRE, DELLA PREDISPOSIZIONE DI STRUMENTI PER LA RILEVAZIONE DELLA CUSTOMER SATISFACTION E DEL TRASFERIMENTO DATI AI RESPONSABILI. TALE PROFILO RISULTA FORTEMENTE RICHIESTO E IL SUO RUOLO ACQUISISCE SEMPRE PIU' IMPORTANZA GRAZIE ALL'EVOLUZIONE DEL MONDO DIGITALE CHE RENDE PIU' IMMEDIATA E SEMPLICE L'ASSISTENZA GRAZIE ALLE LIVE CHAT E AI CANALI SOCIAL. IL PERCORSO SI COMPONE DI 180 ORE DI FORMAZIONE, 4 ORE DI ORIENTAMENTO INDIVIDUALE, 8 ORE DI ORIENTAMENTO DI GRUPPO E 320 ORE DI TIROCINIO (AFFIANCATE DA 12 ORE DI ACCOMPAGNAMENTO AL TIROCI (Italian)
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A SPECIALIST TYPE SPECIALIST WORK EXPERIENCE IS PROPOSED TO FORM THE PROFESSIONAL PROFILE OF THE DIGITAL EXPERT CUSTOMER. This PROFILE IS CONCERNED by the individual * AND DOPO The ACQUISTO, IN PARTICULAR IS CONCERNED, TRAMITE AND CANAL DIGITAL AND NOT, FOR THE PRODUCTS/SERVICES OF THE HOLDING IN THE PRODUCTS/SERVICES OF THE HOLDING IN THE PRODUCTS/SERVICES OF THE HOLDING AND WELCOMES PROBESSELS AND CONSUMER FOR CONSUMERS, COMPOSSIBLE SOLUTIONS. TOOLS ARE ALSO PUT IN PLACE FOR THE COLLECTION OF CUSTOMER SATISFACTION AND DATA TRANSFER TO THOSE RESPONSIBLE. THIS PROFILE IS HIGHLY REQUIRED AND ITS ROLE IS INCREASINGLY IMPORTANT THANKS TO THE DEVELOPMENT OF THE DIGITAL WORLD, WHICH MAKES IT IMMEDIATE AND EASY TO PROVIDE ASSISTANCE THANKS TO THE LIVE CHAT AND THE SOCIAL MEDIA CHANNELS. IT CONSISTS OF 180 HOURS OF TRAINING, 4 HOURS OF INDIVIDUAL GUIDANCE, 8 HOURS OF GROUP GUIDANCE AND 320 HOURS OF TRAINEESHIP (WITH 12 HOURS OF ACCOMPANIMENT TO THE TRAINEES’ TRAINEESHIP (English)
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Identifiers
H87D18000780007
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