TOOLS AND TECHNIQUES OF CUSTOMER RELATIONSHIP MANAGEMENT (Q4273195): Difference between revisions
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(Changed label, description and/or aliases in en: Setting new description) |
(Changed label, description and/or aliases in en, and other parts: Adding English translations) |
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TOOLS AND TECHNIQUES OF CUSTOMER RELATIONSHIP MANAGEMENT | |||||||||||||||
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THE 60-HOUR COURSE ‘TOOLS AND TECHNIQUES OF CUSTOMER RELATIONSHIP MANAGEMENT’ WILL BE CARRIED OUT AT THE HEADQUARTERS OF THE CLIENT COMPANY IN AZZANO 10TH (PN) IN VIA CROSERA, 35 OBJECTIVES AND EXPECTED RESULTS: THE COURSE AIMS TO PROVIDE PARTICIPANTS, ENGAGED IN DIFFERENT BUSINESS AREAS: PRODUCTION, TECHNICAL AND ACCOUNTING, A SERIES OF SPECIALISED TOOLS USEFUL TO THE CONCEPTION AND CONDUCT OF PRE- AND POST-SALES ASSISTANCE ACTIVITIES AND THOSE OF ANALYSIS AND CARE FOR CUSTOMER SATISFACTION. AT THE END OF THE SHORT TRAINING, PARTICIPANTS WILL HAVE SPECIALISED OPERATIONAL SKILLS AND TECHNIQUES IN THE FIELD OF ‘CUSTOMER CARE’, WHICH WILL ALLOW THEM TO SET UP, INDEPENDENTLY AND WITHOUT THE USE OF EXTERNAL CONSULTANTS, AN ADVANTAGEOUS SYSTEM OF DIRECT AND TELEMATIC CUSTOMER ASSISTANCE. CONTENT: CRM AND CUSTOMER CENTRICITY TRAINING PACT TO WIN AND LOYALTY MANAGE COMPLAINTS AND CUSTOMER REQUESTS FINAL EXAM (English) | |||||||||||||||
| Property / summary: THE 60-HOUR COURSE ‘TOOLS AND TECHNIQUES OF CUSTOMER RELATIONSHIP MANAGEMENT’ WILL BE CARRIED OUT AT THE HEADQUARTERS OF THE CLIENT COMPANY IN AZZANO 10TH (PN) IN VIA CROSERA, 35 OBJECTIVES AND EXPECTED RESULTS: THE COURSE AIMS TO PROVIDE PARTICIPANTS, ENGAGED IN DIFFERENT BUSINESS AREAS: PRODUCTION, TECHNICAL AND ACCOUNTING, A SERIES OF SPECIALISED TOOLS USEFUL TO THE CONCEPTION AND CONDUCT OF PRE- AND POST-SALES ASSISTANCE ACTIVITIES AND THOSE OF ANALYSIS AND CARE FOR CUSTOMER SATISFACTION. AT THE END OF THE SHORT TRAINING, PARTICIPANTS WILL HAVE SPECIALISED OPERATIONAL SKILLS AND TECHNIQUES IN THE FIELD OF ‘CUSTOMER CARE’, WHICH WILL ALLOW THEM TO SET UP, INDEPENDENTLY AND WITHOUT THE USE OF EXTERNAL CONSULTANTS, AN ADVANTAGEOUS SYSTEM OF DIRECT AND TELEMATIC CUSTOMER ASSISTANCE. CONTENT: CRM AND CUSTOMER CENTRICITY TRAINING PACT TO WIN AND LOYALTY MANAGE COMPLAINTS AND CUSTOMER REQUESTS FINAL EXAM (English) / rank | |||||||||||||||
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| Property / summary: THE 60-HOUR COURSE ‘TOOLS AND TECHNIQUES OF CUSTOMER RELATIONSHIP MANAGEMENT’ WILL BE CARRIED OUT AT THE HEADQUARTERS OF THE CLIENT COMPANY IN AZZANO 10TH (PN) IN VIA CROSERA, 35 OBJECTIVES AND EXPECTED RESULTS: THE COURSE AIMS TO PROVIDE PARTICIPANTS, ENGAGED IN DIFFERENT BUSINESS AREAS: PRODUCTION, TECHNICAL AND ACCOUNTING, A SERIES OF SPECIALISED TOOLS USEFUL TO THE CONCEPTION AND CONDUCT OF PRE- AND POST-SALES ASSISTANCE ACTIVITIES AND THOSE OF ANALYSIS AND CARE FOR CUSTOMER SATISFACTION. AT THE END OF THE SHORT TRAINING, PARTICIPANTS WILL HAVE SPECIALISED OPERATIONAL SKILLS AND TECHNIQUES IN THE FIELD OF ‘CUSTOMER CARE’, WHICH WILL ALLOW THEM TO SET UP, INDEPENDENTLY AND WITHOUT THE USE OF EXTERNAL CONSULTANTS, AN ADVANTAGEOUS SYSTEM OF DIRECT AND TELEMATIC CUSTOMER ASSISTANCE. CONTENT: CRM AND CUSTOMER CENTRICITY TRAINING PACT TO WIN AND LOYALTY MANAGE COMPLAINTS AND CUSTOMER REQUESTS FINAL EXAM (English) / qualifier | |||||||||||||||
point in time: 2 February 2022
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Revision as of 13:12, 2 February 2022
Project Q4273195 in Italy
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | TOOLS AND TECHNIQUES OF CUSTOMER RELATIONSHIP MANAGEMENT |
Project Q4273195 in Italy |
Statements
3,270.0 Euro
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6,540.0 Euro
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50.0 percent
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SOFORM SOCIETA' CONSORTILE A RESPONSABILITA' LIMITATA
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IL CORSO 'STRUMENTI E TECNICHE DI CUSTOMER RELATIONSHIP MANAGEMENT', DI 60 ORE VERRÃ SVOLTO PRESSO LA SEDE DELL'AZIENDA COMMITTENTE AD AZZANO DECIMO (PN) IN VIA CROSERA, 35 OBIETTIVI E RISULTATI ATTESI: IL CORSO INTENDE FORNIRE AI PARTECIPANTI, IMPEGNATI IN DIVERSE AREE AZIENDALI: PRODUTTIVA, TECNICA E CONTABILE, UNA SERIE DI STRUMENTI SPECIALISTICI UTILI ALL'IDEAZIONE E ALLA CONDUZIONE DELLE ATTIVITÃ DI ASSISTENZA PRE E POST VENDITA E DI QUELLE DI ANALISI E CURA DELLA SODDISFAZIONE DEL CLIENTE. AL TERMINE DEL BREVE INTERVENTO FORMATIVO I PARTECIPANTI DISPORRANNO DI ABILITÃ E TECNICHE OPERATIVE SPECIALISTICHE NELL'AMBITO DELLA 'CUSTOMER CARE', CHE CONSENTIRANNO LORO DI PREDISPORRE, IN MODO AUTONOMO E SENZA IL RICORSO A CONSULENTI ESTERNI, UN VANTAGGIOSO SISTEMA DI ASSISTENZA DIRETTA E TELEMATICA DEL CLIENTE. CONTENUTI: PATTO FORMATIVO CRM E CUSTOMER CENTRICITY PER CONQUISTARE E FIDELIZZARE GESTIRE I RECLAMI E RICHIESTE DEL CLIENTE ESAME FINALE (Italian)
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THE 60-HOUR COURSE ‘TOOLS AND TECHNIQUES OF CUSTOMER RELATIONSHIP MANAGEMENT’ WILL BE CARRIED OUT AT THE HEADQUARTERS OF THE CLIENT COMPANY IN AZZANO 10TH (PN) IN VIA CROSERA, 35 OBJECTIVES AND EXPECTED RESULTS: THE COURSE AIMS TO PROVIDE PARTICIPANTS, ENGAGED IN DIFFERENT BUSINESS AREAS: PRODUCTION, TECHNICAL AND ACCOUNTING, A SERIES OF SPECIALISED TOOLS USEFUL TO THE CONCEPTION AND CONDUCT OF PRE- AND POST-SALES ASSISTANCE ACTIVITIES AND THOSE OF ANALYSIS AND CARE FOR CUSTOMER SATISFACTION. AT THE END OF THE SHORT TRAINING, PARTICIPANTS WILL HAVE SPECIALISED OPERATIONAL SKILLS AND TECHNIQUES IN THE FIELD OF ‘CUSTOMER CARE’, WHICH WILL ALLOW THEM TO SET UP, INDEPENDENTLY AND WITHOUT THE USE OF EXTERNAL CONSULTANTS, AN ADVANTAGEOUS SYSTEM OF DIRECT AND TELEMATIC CUSTOMER ASSISTANCE. CONTENT: CRM AND CUSTOMER CENTRICITY TRAINING PACT TO WIN AND LOYALTY MANAGE COMPLAINTS AND CUSTOMER REQUESTS FINAL EXAM (English)
2 February 2022
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AZZANO DECIMO
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