CUSTOMER CARE PRINCIPLES AND TECHNIQUES (Q4272998): Difference between revisions
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(Changed label, description and/or aliases in en: Setting new description) |
(Changed label, description and/or aliases in en, and other parts: Adding English translations) |
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CUSTOMER CARE PRINCIPLES AND TECHNIQUES | |||||||||||||||
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THE 60-HOUR COURSE OF PRINCIPLES AND TECHNIQUES OF CUSTOMER CARE WILL BE CARRIED OUT AT THE HEADQUARTERS OF THE COMPANY LIBRA BILANCE SRL, VIA MASTERS OF WORK N°27 IN PORCIA (PN). OBJECTIVES AND EXPECTED RESULTS: THE COURSE AIMS TO PROVIDE PARTICIPANTS, ENGAGED IN DIFFERENT BUSINESS AREAS: COMMERCIAL, TECHNICAL AND ACCOUNTING, A SERIES OF SPECIALISED TOOLS USEFUL TO THE CONCEPTION AND CONDUCT OF PRE- AND POST-SALES ASSISTANCE ACTIVITIES AND THOSE OF ANALYSIS AND CARE FOR CUSTOMER SATISFACTION. AT THE END OF THE SHORT TRAINING, PARTICIPANTS WILL HAVE SPECIALISED OPERATIONAL SKILLS AND TECHNIQUES IN THE FIELD OF ‘CUSTOMER CARE’, WHICH WILL ALLOW THEM TO SET UP, INDEPENDENTLY AND WITHOUT THE USE OF EXTERNAL CONSULTANTS, AN ADVANTAGEOUS SYSTEM OF DIRECT AND TELEMATIC CUSTOMER ASSISTANCE. CONTENT: CRM AND CUSTOMER CENTRICITY TRAINING PACT TO WIN AND LOYALTY MANAGE COMPLAINTS AND CUSTOMER REQUESTS FINAL EXAM (English) | |||||||||||||||
| Property / summary: THE 60-HOUR COURSE OF PRINCIPLES AND TECHNIQUES OF CUSTOMER CARE WILL BE CARRIED OUT AT THE HEADQUARTERS OF THE COMPANY LIBRA BILANCE SRL, VIA MASTERS OF WORK N°27 IN PORCIA (PN). OBJECTIVES AND EXPECTED RESULTS: THE COURSE AIMS TO PROVIDE PARTICIPANTS, ENGAGED IN DIFFERENT BUSINESS AREAS: COMMERCIAL, TECHNICAL AND ACCOUNTING, A SERIES OF SPECIALISED TOOLS USEFUL TO THE CONCEPTION AND CONDUCT OF PRE- AND POST-SALES ASSISTANCE ACTIVITIES AND THOSE OF ANALYSIS AND CARE FOR CUSTOMER SATISFACTION. AT THE END OF THE SHORT TRAINING, PARTICIPANTS WILL HAVE SPECIALISED OPERATIONAL SKILLS AND TECHNIQUES IN THE FIELD OF ‘CUSTOMER CARE’, WHICH WILL ALLOW THEM TO SET UP, INDEPENDENTLY AND WITHOUT THE USE OF EXTERNAL CONSULTANTS, AN ADVANTAGEOUS SYSTEM OF DIRECT AND TELEMATIC CUSTOMER ASSISTANCE. CONTENT: CRM AND CUSTOMER CENTRICITY TRAINING PACT TO WIN AND LOYALTY MANAGE COMPLAINTS AND CUSTOMER REQUESTS FINAL EXAM (English) / rank | |||||||||||||||
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| Property / summary: THE 60-HOUR COURSE OF PRINCIPLES AND TECHNIQUES OF CUSTOMER CARE WILL BE CARRIED OUT AT THE HEADQUARTERS OF THE COMPANY LIBRA BILANCE SRL, VIA MASTERS OF WORK N°27 IN PORCIA (PN). OBJECTIVES AND EXPECTED RESULTS: THE COURSE AIMS TO PROVIDE PARTICIPANTS, ENGAGED IN DIFFERENT BUSINESS AREAS: COMMERCIAL, TECHNICAL AND ACCOUNTING, A SERIES OF SPECIALISED TOOLS USEFUL TO THE CONCEPTION AND CONDUCT OF PRE- AND POST-SALES ASSISTANCE ACTIVITIES AND THOSE OF ANALYSIS AND CARE FOR CUSTOMER SATISFACTION. AT THE END OF THE SHORT TRAINING, PARTICIPANTS WILL HAVE SPECIALISED OPERATIONAL SKILLS AND TECHNIQUES IN THE FIELD OF ‘CUSTOMER CARE’, WHICH WILL ALLOW THEM TO SET UP, INDEPENDENTLY AND WITHOUT THE USE OF EXTERNAL CONSULTANTS, AN ADVANTAGEOUS SYSTEM OF DIRECT AND TELEMATIC CUSTOMER ASSISTANCE. CONTENT: CRM AND CUSTOMER CENTRICITY TRAINING PACT TO WIN AND LOYALTY MANAGE COMPLAINTS AND CUSTOMER REQUESTS FINAL EXAM (English) / qualifier | |||||||||||||||
point in time: 2 February 2022
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Revision as of 13:13, 2 February 2022
Project Q4272998 in Italy
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | CUSTOMER CARE PRINCIPLES AND TECHNIQUES |
Project Q4272998 in Italy |
Statements
3,270.0 Euro
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6,540.0 Euro
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50.0 percent
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SOFORM SOCIETA' CONSORTILE A RESPONSABILITA' LIMITATA
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IL CORSO PRINCIPI E TECNICHE DI CUSTOMER CARE, DI 60 ORE VERRà SVOLTO PRESSO LA SEDE DELL'AZIENDA LIBRA BILANCE SRL, VIA MAESTRI DEL LAVORO N°27 A PORCIA (PN). OBIETTIVI E RISULTATI ATTESI: IL CORSO INTENDE FORNIRE AI PARTECIPANTI, IMPEGNATI IN DIVERSE AREE AZIENDALI: COMMERCIALE, TECNICA E CONTABILE, UNA SERIE DI STRUMENTI SPECIALISTICI UTILI ALL'IDEAZIONE E ALLA CONDUZIONE DELLE ATTIVITà DI ASSISTENZA PRE E POST VENDITA E DI QUELLE DI ANALISI E CURA DELLA SODDISFAZIONE DEL CLIENTE. AL TERMINE DEL BREVE INTERVENTO FORMATIVO I PARTECIPANTI DISPORRANNO DI ABILITà E TECNICHE OPERATIVE SPECIALISTICHE NELL'AMBITO DELLA 'CUSTOMER CARE', CHE CONSENTIRANNO LORO DI PREDISPORRE, IN MODO AUTONOMO E SENZA IL RICORSO A CONSULENTI ESTERNI, UN VANTAGGIOSO SISTEMA DI ASSISTENZA DIRETTA E TELEMATICA DEL CLIENTE. CONTENUTI: PATTO FORMATIVO CRM E CUSTOMER CENTRICITY PER CONQUISTARE E FIDELIZZARE GESTIRE I RECLAMI E RICHIESTE DEL CLIENTE ESAME FINALE (Italian)
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THE 60-HOUR COURSE OF PRINCIPLES AND TECHNIQUES OF CUSTOMER CARE WILL BE CARRIED OUT AT THE HEADQUARTERS OF THE COMPANY LIBRA BILANCE SRL, VIA MASTERS OF WORK N°27 IN PORCIA (PN). OBJECTIVES AND EXPECTED RESULTS: THE COURSE AIMS TO PROVIDE PARTICIPANTS, ENGAGED IN DIFFERENT BUSINESS AREAS: COMMERCIAL, TECHNICAL AND ACCOUNTING, A SERIES OF SPECIALISED TOOLS USEFUL TO THE CONCEPTION AND CONDUCT OF PRE- AND POST-SALES ASSISTANCE ACTIVITIES AND THOSE OF ANALYSIS AND CARE FOR CUSTOMER SATISFACTION. AT THE END OF THE SHORT TRAINING, PARTICIPANTS WILL HAVE SPECIALISED OPERATIONAL SKILLS AND TECHNIQUES IN THE FIELD OF ‘CUSTOMER CARE’, WHICH WILL ALLOW THEM TO SET UP, INDEPENDENTLY AND WITHOUT THE USE OF EXTERNAL CONSULTANTS, AN ADVANTAGEOUS SYSTEM OF DIRECT AND TELEMATIC CUSTOMER ASSISTANCE. CONTENT: CRM AND CUSTOMER CENTRICITY TRAINING PACT TO WIN AND LOYALTY MANAGE COMPLAINTS AND CUSTOMER REQUESTS FINAL EXAM (English)
2 February 2022
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PORCIA
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