MBORijnland (Q4000131): Difference between revisions
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In 2017, the ID College and the ROC Leiden were merged into the MBORijnland. In the form of a shared services center, 6 different MBOs are supported with real estate management, facility management, procurement, housing and ICT. As a result of the merger, the sections are in a short period of time: concierge, customer contact centre (KCC) and the infodesk have grown sharply, making these departments now comprise 90 employees. At the same time, 3 new team leaders, who are relatively short in service, have been recruited to steer these departments. In view of the merger, a new method has been chosen, which at the moment lacks a learning culture that is needed. As a result, there is no positive attitude and ownership and the attitude and behaviour of the employees are not as intended. This leads to inefficient cooperation, resulting in more work stress. In collaboration with the employees and management, the consultant will identify the development needs, qualities and beliefs, in order to eventually realise a common learning culture. The development needs, qualities and beliefs at both personal and team level are explicitly examined, so that on this basis sound advice can be provided and implemented to improve the learning culture and culture. The employees are involved in this project through participation in personal coaching and custom work sessions and intervision meetings. The trajectory will be through Ms. Aben is constantly evaluated by the employees involved and is then fed back to management. Concrete proposals are also put forward and, where possible and desirable, implemented with regard to improvement, adaptations and solutions for embedding the learning culture in the organisation. (English) | |||||||||||||||
| Property / summary: In 2017, the ID College and the ROC Leiden were merged into the MBORijnland. In the form of a shared services center, 6 different MBOs are supported with real estate management, facility management, procurement, housing and ICT. As a result of the merger, the sections are in a short period of time: concierge, customer contact centre (KCC) and the infodesk have grown sharply, making these departments now comprise 90 employees. At the same time, 3 new team leaders, who are relatively short in service, have been recruited to steer these departments. In view of the merger, a new method has been chosen, which at the moment lacks a learning culture that is needed. As a result, there is no positive attitude and ownership and the attitude and behaviour of the employees are not as intended. This leads to inefficient cooperation, resulting in more work stress. In collaboration with the employees and management, the consultant will identify the development needs, qualities and beliefs, in order to eventually realise a common learning culture. The development needs, qualities and beliefs at both personal and team level are explicitly examined, so that on this basis sound advice can be provided and implemented to improve the learning culture and culture. The employees are involved in this project through participation in personal coaching and custom work sessions and intervision meetings. The trajectory will be through Ms. Aben is constantly evaluated by the employees involved and is then fed back to management. Concrete proposals are also put forward and, where possible and desirable, implemented with regard to improvement, adaptations and solutions for embedding the learning culture in the organisation. (English) / rank | |||||||||||||||
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| Property / summary: In 2017, the ID College and the ROC Leiden were merged into the MBORijnland. In the form of a shared services center, 6 different MBOs are supported with real estate management, facility management, procurement, housing and ICT. As a result of the merger, the sections are in a short period of time: concierge, customer contact centre (KCC) and the infodesk have grown sharply, making these departments now comprise 90 employees. At the same time, 3 new team leaders, who are relatively short in service, have been recruited to steer these departments. In view of the merger, a new method has been chosen, which at the moment lacks a learning culture that is needed. As a result, there is no positive attitude and ownership and the attitude and behaviour of the employees are not as intended. This leads to inefficient cooperation, resulting in more work stress. In collaboration with the employees and management, the consultant will identify the development needs, qualities and beliefs, in order to eventually realise a common learning culture. The development needs, qualities and beliefs at both personal and team level are explicitly examined, so that on this basis sound advice can be provided and implemented to improve the learning culture and culture. The employees are involved in this project through participation in personal coaching and custom work sessions and intervision meetings. The trajectory will be through Ms. Aben is constantly evaluated by the employees involved and is then fed back to management. Concrete proposals are also put forward and, where possible and desirable, implemented with regard to improvement, adaptations and solutions for embedding the learning culture in the organisation. (English) / qualifier | |||||||||||||||
point in time: 25 January 2022
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Revision as of 18:40, 25 January 2022
Project Q4000131 in Netherlands
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | MBORijnland |
Project Q4000131 in Netherlands |
Statements
25,000.0 Euro
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50,000.0 Euro
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50.0 percent
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15 August 2019
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15 August 2021
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mboRijnland
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6650AC
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In 2017 is het ID College en het ROC Leiden samengevoegd tot het mboRijnland. In de vorm van een shared services center worden er 6 verschillende mbo`s ondersteund met vastgoedbeheer, facilitairen zaken, inkoop, huisvesting en ICT. Door de samenvoeging zijn in korte tijd de afdelingen: conciërge, klantcontact centrum (KCC) en de infodesk sterk gegroeid, waardoor deze afdelingen nu uit 90 medewerkers bestaan. Tevens zijn er 3 nieuwe teamleiders aangenomen, die relatief kort in dienst zijn, om deze afdelingen aan te sturen. Gezien de samenvoeging is er voor een nieuwe werkwijze gekozen, waardoor het op dit moment ontbreekt aan een leercultuur, die wel benodigd is. Hierdoor ontbreekt het aan een positieve werkhouding en eigenaarschap en zijn de houding en gedragingen van de medewerkers niet zoals beoogt. Dit leidt tot het niet efficiënt met elkaar samenwerken, resulterend in meer werkstress. De adviseur zal onderling in samenwerking met de medewerkers en het management de ontwikkelbehoeften, kwaliteiten en elkaar overtuigingen in kaart brengen, om uiteindelijk een gemeenschappelijke leercultuur te realiseren. Er wordt nadrukkelijk gekeken naar de ontwikkelbehoeften, kwaliteiten en overtuigingen op zowel persoonlijk vlak als in teamverband, zodat op basis hiervan gedegen adviezen aangedragen en geïmplementeerd kunnen worden om de leercultuur en te verbeteren. De medewerkers worden binnen dit project betrokken door middel van deelname aan persoonlijke coaching en maatwerk werksessies en intervisiebijeenkomsten. Het traject zal door mw. Aben voortdurend geëvalueerd worden bij de betrokken medewerkers en vervolgens wordt teruggekoppeld naar het management. Tevens worden er concrete voorstellen aangedragen en waar mogelijk en wenselijk geïmplementeerd met betrekking tot verbetering, aanpassingen en oplossingen t.b.v. het inbedden van de leercultuur in de organisatie. (Dutch)
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In 2017, the ID College and the ROC Leiden were merged into the MBORijnland. In the form of a shared services center, 6 different MBOs are supported with real estate management, facility management, procurement, housing and ICT. As a result of the merger, the sections are in a short period of time: concierge, customer contact centre (KCC) and the infodesk have grown sharply, making these departments now comprise 90 employees. At the same time, 3 new team leaders, who are relatively short in service, have been recruited to steer these departments. In view of the merger, a new method has been chosen, which at the moment lacks a learning culture that is needed. As a result, there is no positive attitude and ownership and the attitude and behaviour of the employees are not as intended. This leads to inefficient cooperation, resulting in more work stress. In collaboration with the employees and management, the consultant will identify the development needs, qualities and beliefs, in order to eventually realise a common learning culture. The development needs, qualities and beliefs at both personal and team level are explicitly examined, so that on this basis sound advice can be provided and implemented to improve the learning culture and culture. The employees are involved in this project through participation in personal coaching and custom work sessions and intervision meetings. The trajectory will be through Ms. Aben is constantly evaluated by the employees involved and is then fed back to management. Concrete proposals are also put forward and, where possible and desirable, implemented with regard to improvement, adaptations and solutions for embedding the learning culture in the organisation. (English)
25 January 2022
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Identifiers
2019EUSF20180
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