Q3176273 (Q3176273): Difference between revisions
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(Created claim: summary (P836): Teleco, a telecom company belonging to the technological corporation VERNE TECHNOLOGY GROUP, has reached 1.7 million households connected to fiber optics._x000D_ Article 8 of Order IET/1090/2014 of 16 June 2014 on quality of service in electronic communications states that operators must have on their website a specific section on the quality of service, setting parameters “initial delivery time” and “time of interruption of service” among other...) |
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Teleco, a telecom company belonging to the technological corporation VERNE TECHNOLOGY GROUP, has reached 1.7 million households connected to fiber optics._x000D_ Article 8 of Order IET/1090/2014 of 16 June 2014 on quality of service in electronic communications states that operators must have on their website a specific section on the quality of service, setting parameters “initial delivery time” and “time of interruption of service” among other parameters. Acceptable quality levels are increasingly high, audits and measurements are becoming increasingly detailed. Inspection levels are increasingly demanding significant samples._x000D_ The e-Quality project aims to achieve, among others, the following objectives:_x000D_ Ensure the quality of telephone and internet service delivery to more than 95 % of managed subscribers, improving the published media indicators._x000D_ Development of solutions in areas such as intelligent chatbot customer and technical service, crawlers for automatic data acquisition, evidence of performance of speed diagnostics control service availability, etc, as well as intelligent machine learning tools, intelligent geopositioning, cloud-intensive use, and big data tools._x000D_ Flexible platform development, in open architecture to comprehensively manage deployment and maintenance actions of telephony and data infrastructures._x000D_ Provide intelligence throughout the process that affects service quality measurement indicators_x000D_ Using machine learning techniques to generate algorithms for assigning new jobs, enabling the service to be improved in the future in an unattended manner._x000D_ Development of an omnichannel smart chatbot (English) | |||||||||||||||
| Property / summary: Teleco, a telecom company belonging to the technological corporation VERNE TECHNOLOGY GROUP, has reached 1.7 million households connected to fiber optics._x000D_ Article 8 of Order IET/1090/2014 of 16 June 2014 on quality of service in electronic communications states that operators must have on their website a specific section on the quality of service, setting parameters “initial delivery time” and “time of interruption of service” among other parameters. Acceptable quality levels are increasingly high, audits and measurements are becoming increasingly detailed. Inspection levels are increasingly demanding significant samples._x000D_ The e-Quality project aims to achieve, among others, the following objectives:_x000D_ Ensure the quality of telephone and internet service delivery to more than 95 % of managed subscribers, improving the published media indicators._x000D_ Development of solutions in areas such as intelligent chatbot customer and technical service, crawlers for automatic data acquisition, evidence of performance of speed diagnostics control service availability, etc, as well as intelligent machine learning tools, intelligent geopositioning, cloud-intensive use, and big data tools._x000D_ Flexible platform development, in open architecture to comprehensively manage deployment and maintenance actions of telephony and data infrastructures._x000D_ Provide intelligence throughout the process that affects service quality measurement indicators_x000D_ Using machine learning techniques to generate algorithms for assigning new jobs, enabling the service to be improved in the future in an unattended manner._x000D_ Development of an omnichannel smart chatbot (English) / rank | |||||||||||||||
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| Property / summary: Teleco, a telecom company belonging to the technological corporation VERNE TECHNOLOGY GROUP, has reached 1.7 million households connected to fiber optics._x000D_ Article 8 of Order IET/1090/2014 of 16 June 2014 on quality of service in electronic communications states that operators must have on their website a specific section on the quality of service, setting parameters “initial delivery time” and “time of interruption of service” among other parameters. Acceptable quality levels are increasingly high, audits and measurements are becoming increasingly detailed. Inspection levels are increasingly demanding significant samples._x000D_ The e-Quality project aims to achieve, among others, the following objectives:_x000D_ Ensure the quality of telephone and internet service delivery to more than 95 % of managed subscribers, improving the published media indicators._x000D_ Development of solutions in areas such as intelligent chatbot customer and technical service, crawlers for automatic data acquisition, evidence of performance of speed diagnostics control service availability, etc, as well as intelligent machine learning tools, intelligent geopositioning, cloud-intensive use, and big data tools._x000D_ Flexible platform development, in open architecture to comprehensively manage deployment and maintenance actions of telephony and data infrastructures._x000D_ Provide intelligence throughout the process that affects service quality measurement indicators_x000D_ Using machine learning techniques to generate algorithms for assigning new jobs, enabling the service to be improved in the future in an unattended manner._x000D_ Development of an omnichannel smart chatbot (English) / qualifier | |||||||||||||||
point in time: 12 October 2021
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Revision as of 18:26, 12 October 2021
Project Q3176273 in Spain
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | No label defined |
Project Q3176273 in Spain |
Statements
372,184.5 Euro
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744,369.0 Euro
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50.0 percent
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28 November 2018
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31 May 2020
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TELECOMUNICACION DE LEVANTE, S. L.
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38°20'37.10"N, 0°29'17.41"W
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03014
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TELECO, empresa alicantina de telecomunicaciones perteneciente a la corporación tecnológica VERNE TECHNOLOGY GROUP, ha alcanzado los 1,7 millones de hogares conectados a la fibra óptica._x000D_ El artículo 8 de la Orden IET/1090/2014, de 16 de junio, sobre la calidad de servicio en las comunicaciones electrónicas establece que los operadores deberán contar en su página de Internet con un apartado específico relativo a la calidad de servicio, recogiendo parámetros “tiempo de suministro inicial” y “tiempo de interrupción de servicio” entre otros parámetros. Los niveles de calidad aceptables son cada vez más altos, las auditorías y mediciones son cada vez más detalladas. Los niveles de inspección exigen cada vez muestras más significativas._x000D_ Con el proyecto e-Quality se busca alcanzar, entre otros, los siguientes objetivos:_x000D_ Garantizar la calidad de suministro de servicio telefónico y de internet a más del 95% de los abonados gestionados, mejorando los indicadores medios publicados._x000D_ Desarrollo de soluciones en ámbitos como chatbot inteligentes de atención al cliente y al técnico, crawlers para obtención automática de datos, evidencias de realización de diagnósticos de velocidad control de disponibilidad de servicios, etc, así como herramientas inteligentes de machine learning, geoposición inteligente, uso intensivo de tecnología Cloud, y herramientas big data._x000D_ Desarrollo de plataforma flexible, en arquitectura abierta para gestionar de forma integral las actuaciones de despliegue y de mantenimiento de infraestructuras de telefonía y datos._x000D_ Aportar inteligencia en todo el proceso que afecta a los indicadores de medida de la calidad del servicio_x000D_ Utilización de técnicas machine learning para generar algoritmos para la asignación de nuevos trabajos, permitiendo mejorar el servicio en el futuro de forma desatendida._x000D_ Desarrollo de un chatbot inteligente omnicanal (Spanish)
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Teleco, a telecom company belonging to the technological corporation VERNE TECHNOLOGY GROUP, has reached 1.7 million households connected to fiber optics._x000D_ Article 8 of Order IET/1090/2014 of 16 June 2014 on quality of service in electronic communications states that operators must have on their website a specific section on the quality of service, setting parameters “initial delivery time” and “time of interruption of service” among other parameters. Acceptable quality levels are increasingly high, audits and measurements are becoming increasingly detailed. Inspection levels are increasingly demanding significant samples._x000D_ The e-Quality project aims to achieve, among others, the following objectives:_x000D_ Ensure the quality of telephone and internet service delivery to more than 95 % of managed subscribers, improving the published media indicators._x000D_ Development of solutions in areas such as intelligent chatbot customer and technical service, crawlers for automatic data acquisition, evidence of performance of speed diagnostics control service availability, etc, as well as intelligent machine learning tools, intelligent geopositioning, cloud-intensive use, and big data tools._x000D_ Flexible platform development, in open architecture to comprehensively manage deployment and maintenance actions of telephony and data infrastructures._x000D_ Provide intelligence throughout the process that affects service quality measurement indicators_x000D_ Using machine learning techniques to generate algorithms for assigning new jobs, enabling the service to be improved in the future in an unattended manner._x000D_ Development of an omnichannel smart chatbot (English)
12 October 2021
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Alicante/Alacant
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Identifiers
IDI-20190390
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