Pharmacy Ridderveld B.V. (Q3998901): Difference between revisions
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(Changed an Item: Adding English translations) |
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Exponentially increasing workload, a lot of sick leave, dissatisfied colleagues due to work pressure and complaining patients about the long waiting times stressed the need for ‘Other Organisation’. We noted that the deployment of more staff seemed to be the opposite; it did not reduce the high workload and also the waiting times and patient satisfaction did not improve. By redesigning the processes in practice, with the Andersom philosophy ‘customer demand is central’, we are much more in line with the wishes of our patients. The intended result: satisfied patients, satisfied employees through more logical work processes and everyone’s professionalism and make them sustainable. (English) | |||||||||||||||
| Property / summary: Exponentially increasing workload, a lot of sick leave, dissatisfied colleagues due to work pressure and complaining patients about the long waiting times stressed the need for ‘Other Organisation’. We noted that the deployment of more staff seemed to be the opposite; it did not reduce the high workload and also the waiting times and patient satisfaction did not improve. By redesigning the processes in practice, with the Andersom philosophy ‘customer demand is central’, we are much more in line with the wishes of our patients. The intended result: satisfied patients, satisfied employees through more logical work processes and everyone’s professionalism and make them sustainable. (English) / rank | |||||||||||||||
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| Property / summary: Exponentially increasing workload, a lot of sick leave, dissatisfied colleagues due to work pressure and complaining patients about the long waiting times stressed the need for ‘Other Organisation’. We noted that the deployment of more staff seemed to be the opposite; it did not reduce the high workload and also the waiting times and patient satisfaction did not improve. By redesigning the processes in practice, with the Andersom philosophy ‘customer demand is central’, we are much more in line with the wishes of our patients. The intended result: satisfied patients, satisfied employees through more logical work processes and everyone’s professionalism and make them sustainable. (English) / qualifier | |||||||||||||||
point in time: 26 January 2022
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Revision as of 15:43, 26 January 2022
Project Q3998901 in Netherlands
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Pharmacy Ridderveld B.V. |
Project Q3998901 in Netherlands |
Statements
12,500.0 Euro
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25,000.0 Euro
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50.0 percent
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14 June 2019
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14 June 2021
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Apotheek Ridderveld B.V.
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2402EP
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Exponentieel toenemende werkdruk, veel ziekteverzuim, ontevreden collega’s vanwege de werkdruk en klagende patiënten over de lange wachttijden benadrukten de noodzaak voor ‘Andersom Organiseren’. We merkten dat het inzetten van meer personeel het omgekeerde leek op te leveren; het deed niets af aan de hoge werkdruk en ook de wachttijden en patiënttevredenheid verbeterden niet. Door het anders inrichten van de processen in de praktijk, met de Andersom filosofie ‘de klantvraag staat centraal’ sluiten we veel meer aan bij de wensen van onze patiënten. Het beoogde resultaat: tevreden patiënten, tevreden medewerkers door logischer werkprocessen en ieders professionaliteit stimuleren en hen duurzaam inzetbaar maken. (Dutch)
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Exponentially increasing workload, a lot of sick leave, dissatisfied colleagues due to work pressure and complaining patients about the long waiting times stressed the need for ‘Other Organisation’. We noted that the deployment of more staff seemed to be the opposite; it did not reduce the high workload and also the waiting times and patient satisfaction did not improve. By redesigning the processes in practice, with the Andersom philosophy ‘customer demand is central’, we are much more in line with the wishes of our patients. The intended result: satisfied patients, satisfied employees through more logical work processes and everyone’s professionalism and make them sustainable. (English)
26 January 2022
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Identifiers
2019EUSF201686
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