Pharmacy De Hoge Zijde B.V. (Q3998887): Difference between revisions
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(Changed label, description and/or aliases in it, and other parts: Adding Italian translations) |
(Changed label, description and/or aliases in en, and other parts: Adding English translations) |
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Pharmacy De Hoge Zijde B.V. | |||||||||||||||
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Exponentially increasing workload, a lot of sick leave, dissatisfied colleagues due to work pressure and complaining patients about the long waiting times stressed the need for ‘Other Organisation’. We noted that the deployment of more staff seemed to be the opposite; it did not reduce the high workload and also the waiting times and patient satisfaction did not improve. By redesigning the processes in practice, with the Andersom philosophy ‘customer demand is central’, we are much more in line with the wishes of our patients. The intended result: satisfied patients, satisfied employees through more logical work processes and everyone’s professionalism and make them sustainable. (English) | |||||||||||||||
| Property / summary: Exponentially increasing workload, a lot of sick leave, dissatisfied colleagues due to work pressure and complaining patients about the long waiting times stressed the need for ‘Other Organisation’. We noted that the deployment of more staff seemed to be the opposite; it did not reduce the high workload and also the waiting times and patient satisfaction did not improve. By redesigning the processes in practice, with the Andersom philosophy ‘customer demand is central’, we are much more in line with the wishes of our patients. The intended result: satisfied patients, satisfied employees through more logical work processes and everyone’s professionalism and make them sustainable. (English) / rank | |||||||||||||||
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| Property / summary: Exponentially increasing workload, a lot of sick leave, dissatisfied colleagues due to work pressure and complaining patients about the long waiting times stressed the need for ‘Other Organisation’. We noted that the deployment of more staff seemed to be the opposite; it did not reduce the high workload and also the waiting times and patient satisfaction did not improve. By redesigning the processes in practice, with the Andersom philosophy ‘customer demand is central’, we are much more in line with the wishes of our patients. The intended result: satisfied patients, satisfied employees through more logical work processes and everyone’s professionalism and make them sustainable. (English) / qualifier | |||||||||||||||
point in time: 16 January 2022
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Revision as of 09:25, 16 January 2022
Project Q3998887 in Netherlands
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Pharmacy De Hoge Zijde B.V. |
Project Q3998887 in Netherlands |
Statements
50.0 percent
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20 June 2019
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20 June 2021
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Apotheek De Hoge Zijde B.V.
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2404BH
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Exponentieel toenemende werkdruk, veel ziekteverzuim, ontevreden collega’s vanwege de werkdruk en klagende patiënten over de lange wachttijden benadrukten de noodzaak voor ‘Andersom Organiseren’. We merkten dat het inzetten van meer personeel het omgekeerde leek op te leveren; het deed niets af aan de hoge werkdruk en ook de wachttijden en patiënttevredenheid verbeterden niet. Door het anders inrichten van de processen in de praktijk, met de Andersom filosofie ‘de klantvraag staat centraal’ sluiten we veel meer aan bij de wensen van onze patiënten. Het beoogde resultaat: tevreden patiënten, tevreden medewerkers door logischer werkprocessen en ieders professionaliteit stimuleren en hen duurzaam inzetbaar maken. (Dutch)
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El aumento exponencial de la carga de trabajo, la gran cantidad de bajas por enfermedad, los colegas insatisfechos debido a la presión laboral y las quejas de los pacientes sobre los largos tiempos de espera hicieron hincapié en la necesidad de «Otra Organización». Observamos que el despliegue de más personal parecía ser lo contrario; no redujo la alta carga de trabajo y tampoco los tiempos de espera y la satisfacción del paciente no mejoraron. Al rediseñar los procesos en la práctica, con la filosofía Andersom «la demanda del cliente es central», estamos mucho más en línea con los deseos de nuestros pacientes. El resultado previsto: pacientes satisfechos, empleados satisfechos a través de procesos de trabajo más lógicos y la profesionalidad de todos y hacerlos sostenibles. (Spanish)
16 January 2022
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Aumentando esponenzialmente il carico di lavoro, un sacco di congedi per malattia, colleghi insoddisfatti a causa della pressione sul lavoro e lamentando i pazienti per i lunghi tempi di attesa hanno sottolineato la necessità di "Altre organizzazioni". La Corte ha osservato che l'impiego di un maggior numero di personale sembra essere il contrario; non ha ridotto l'elevato carico di lavoro e anche i tempi di attesa e la soddisfazione del paziente non sono migliorati. Riprogettando i processi in pratica, con la filosofia di Andersom ‘la domanda del cliente è centrale', siamo molto più in linea con i desideri dei nostri pazienti. Il risultato previsto: pazienti soddisfatti, dipendenti soddisfatti attraverso processi di lavoro più logici e professionalità di tutti e li rendono sostenibili. (Italian)
16 January 2022
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Exponentially increasing workload, a lot of sick leave, dissatisfied colleagues due to work pressure and complaining patients about the long waiting times stressed the need for ‘Other Organisation’. We noted that the deployment of more staff seemed to be the opposite; it did not reduce the high workload and also the waiting times and patient satisfaction did not improve. By redesigning the processes in practice, with the Andersom philosophy ‘customer demand is central’, we are much more in line with the wishes of our patients. The intended result: satisfied patients, satisfied employees through more logical work processes and everyone’s professionalism and make them sustainable. (English)
16 January 2022
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Identifiers
2019EUSF201695
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