Transformation of the administrative service model (Q3836409): Difference between revisions
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(Changed label, description and/or aliases in en: translated_label) |
(Created claim: summary (P836): The transformation of the administrative service consists of transforming trust services for citizens and businesses into internal administrative services; electronisation of services of which citizens and businesses are the end-user; grouping services according to the principle of “Episodes of Life” and “Events from Business” in the way citizens and businesses perceive them and provide comprehensive administrative services. The current project...) |
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The transformation of the administrative service consists of transforming trust services for citizens and businesses into internal administrative services; electronisation of services of which citizens and businesses are the end-user; grouping services according to the principle of “Episodes of Life” and “Events from Business” in the way citizens and businesses perceive them and provide comprehensive administrative services. The current project is a first phase of transformation of the current service model, covering the upgrade of two strategic information systems and pilot implementation in 50 administrations of a centralised mechanism for ex-officio application and issuance of certificates; an inventory of regimes, services and registers involved in administrative services in order to eliminate the need for citizens and businesses to be couriers between administrations and to reduce the number of regimes; identification of possibilities for consolidation, restructuring, centralisation, electronisation and opening of registries in the public administration; analysis, prioritisation and grouping of services on the “Episodes of Life” and “Business Events” principles; the main objective of the project is to ensure higher impact, sustainability, efficiency and transparent prioritisation of future projects and initiatives related to administrative reform, complex administrative services and e-governance of central and territorial administrations and designated public service providers, through a full review of existing registers, regimes and services, simplification and streamlining of work processes and definition of specific measures to improve the relevant regulatory framework. (English) | |||||||||||||||
| Property / summary: The transformation of the administrative service consists of transforming trust services for citizens and businesses into internal administrative services; electronisation of services of which citizens and businesses are the end-user; grouping services according to the principle of “Episodes of Life” and “Events from Business” in the way citizens and businesses perceive them and provide comprehensive administrative services. The current project is a first phase of transformation of the current service model, covering the upgrade of two strategic information systems and pilot implementation in 50 administrations of a centralised mechanism for ex-officio application and issuance of certificates; an inventory of regimes, services and registers involved in administrative services in order to eliminate the need for citizens and businesses to be couriers between administrations and to reduce the number of regimes; identification of possibilities for consolidation, restructuring, centralisation, electronisation and opening of registries in the public administration; analysis, prioritisation and grouping of services on the “Episodes of Life” and “Business Events” principles; the main objective of the project is to ensure higher impact, sustainability, efficiency and transparent prioritisation of future projects and initiatives related to administrative reform, complex administrative services and e-governance of central and territorial administrations and designated public service providers, through a full review of existing registers, regimes and services, simplification and streamlining of work processes and definition of specific measures to improve the relevant regulatory framework. (English) / rank | |||||||||||||||
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| Property / summary: The transformation of the administrative service consists of transforming trust services for citizens and businesses into internal administrative services; electronisation of services of which citizens and businesses are the end-user; grouping services according to the principle of “Episodes of Life” and “Events from Business” in the way citizens and businesses perceive them and provide comprehensive administrative services. The current project is a first phase of transformation of the current service model, covering the upgrade of two strategic information systems and pilot implementation in 50 administrations of a centralised mechanism for ex-officio application and issuance of certificates; an inventory of regimes, services and registers involved in administrative services in order to eliminate the need for citizens and businesses to be couriers between administrations and to reduce the number of regimes; identification of possibilities for consolidation, restructuring, centralisation, electronisation and opening of registries in the public administration; analysis, prioritisation and grouping of services on the “Episodes of Life” and “Business Events” principles; the main objective of the project is to ensure higher impact, sustainability, efficiency and transparent prioritisation of future projects and initiatives related to administrative reform, complex administrative services and e-governance of central and territorial administrations and designated public service providers, through a full review of existing registers, regimes and services, simplification and streamlining of work processes and definition of specific measures to improve the relevant regulatory framework. (English) / qualifier | |||||||||||||||
point in time: 2 December 2021
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Revision as of 11:37, 2 December 2021
Project Q3836409 in Bulgaria
| Language | Label | Description | Also known as |
|---|---|---|---|
| English | Transformation of the administrative service model |
Project Q3836409 in Bulgaria |
Statements
4,228,631.0 Bulgarian lev
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4,974,860.0 Bulgarian lev
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0.85 percent
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1 December 2015
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31 December 2022
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Трансформацията на административното обслужване се състои в превръщането на удостоверителните услуги за гражданите и бизнеса във вътрешно-административни; електронизиране на услугите, чиито краен ползвател са гражданите и бизнеса; групиране на услугите на принципа „Епизоди от живота“ и „Събития от бизнеса“ по начина, по който ги възприемат гражданите и бизнеса и осигуряване на комплексно административно обслужване. Текущият проект е първа фаза на трансформация на настоящия модел на обслужване, като в обхвата му се включват надграждане на две стратегически информационни системи и пилотно внедряване в 50 администрации на централизиран механизъм за служебно заявяване и издаване на удостоверения; инвентаризация на режими, услуги и регистри, участващи в административното обслужване с цел премахване на необходимостта гражданите и бизнеса да бъдат куриери между администрациите и намаляване на броя режими; идентифициране на възможности за консолидиране, преструктуриране, централизиране, електронизиране и отваряне на регистрите в държавната администрация; анализ, приоритизация и групиране на услугите на принципа „Епизоди от живота“ и „Събития от бизнеса“ ; опростяване и унифициране на процеси по предоставяне на минимум 17 услуги на общинско ниво.Основна цел на проекта е осигуряване на по-високо въздействие, устойчивост, ефективност и прозрачно приоритизиране на бъдещи проекти и инициативи, свързани с административната реформа, комплексното административно обслужване и е-управлението на централните и териториалните администрации и определени доставчици на обществени услуги, чрез пълен преглед на съществуващите регистри, режими и услуги, опростяване и рационализиране на работните процеси и дефиниране на конкретни мерки за подобряване на съответната нормативна уредба. (Bulgarian)
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The transformation of the administrative service consists of transforming trust services for citizens and businesses into internal administrative services; electronisation of services of which citizens and businesses are the end-user; grouping services according to the principle of “Episodes of Life” and “Events from Business” in the way citizens and businesses perceive them and provide comprehensive administrative services. The current project is a first phase of transformation of the current service model, covering the upgrade of two strategic information systems and pilot implementation in 50 administrations of a centralised mechanism for ex-officio application and issuance of certificates; an inventory of regimes, services and registers involved in administrative services in order to eliminate the need for citizens and businesses to be couriers between administrations and to reduce the number of regimes; identification of possibilities for consolidation, restructuring, centralisation, electronisation and opening of registries in the public administration; analysis, prioritisation and grouping of services on the “Episodes of Life” and “Business Events” principles; the main objective of the project is to ensure higher impact, sustainability, efficiency and transparent prioritisation of future projects and initiatives related to administrative reform, complex administrative services and e-governance of central and territorial administrations and designated public service providers, through a full review of existing registers, regimes and services, simplification and streamlining of work processes and definition of specific measures to improve the relevant regulatory framework. (English)
2 December 2021
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България
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Identifiers
BG05SFOP001-1.001-0002
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